Technical Consulting Engineer

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  • Location:
    Offsite, Bogota, Colombia
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Network (incl: IIoT, SD-WAN, & ThousandEyes)
  • Job Id
    1442201

 Meet the Team

We are uniquely qualified leaders, who come to work every day energetically focused on crafting and delivering sophisticated software components for our cloud-based, multi-channel platform. We share our passion for successfully solving our clients' most fast paced problems, but also, we have the EQ to be able to develop and support the multi-functional partnership and coordination necessary to build and institutionalize adaptable enterprise learning fields, policies, and standard operating procedures.

 

Your Impact

Cisco is looking for a uniquely qualified, Technical Consulting Engineer who is passionate about designing and building software solutions for clients based on the requirements they have gathered. We seek a proven team player who not only shares our passion for successfully solving our clients' most demanding problems, but also has the abilities to be able to foster and support the multi-functional teamwork and coordination necessary to create sophisticated workflows and integrations that allow clients to communicate with their customers through a variety of mobile channels such as SMS, RCS, Email, Voice/IVR, Facebook Messenger, WhatsApp, Apple Messages for Business, etc.

The Technical Consulting Engineer reports directly to the Leader of Customer Delivery and is responsible for assisting with the Solution Consulting Process and knowledge management. The successful candidate will be responsible for the design and development of client solutions and strategies that keeps Cisco on-pace with market trends and demands, while delivering client solutions in such a way as to meet, or exceed, the needs of Cisco Webex Customer Experience Solutions' entire portfolio of existing clients.

 

You will be a technology expert on all Cisco solutions and technology portfolio as well as mobile technologies in general. You will identify solutions to complement the Cisco Webex product set; new products, services, packaging of multiple products to differentiate in market offerings, etc. You will create and maintain solution design documentation, including assessments of the level of effort. You will work with Cisco solution delivery team to ensure solutions are implemented in accordance with design. You will offer feedback to the product development team on potential product enhancements to better support client needs.

 

Minimum Qualifications

. Bachelor's Degree or Equivalent Experience: The candidate should hold a bachelor's degree or have equivalent experience in a relevant field.

  • 3-7 Years' Experience: The candidate must have at least 3-7 years of experience in technology engineering, consulting, or professional services.
  • Proficiency programming in one or more computer languages.
  • Experience with API integrations: The candidate must have experience working with JSON and XML based APIs as well as typical authentication protocols.
  • Software Design Documentation: Ability to author software design documentation, including architecture diagrams and flow charts.

 

Preferred Qualifications

  • Proficiency in JavaScript: Demonstrated proficiency in writing JavaScript.
  • Extensive knowledge of HTTP authentication protocols.
  • Knowledge of RegEx (Regular Expression Matching)
  • Experience working with digital channels such as SMS, Email, and Voice.

 

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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