Technical Consulting Engineer

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  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking, Service Provider
  • Job Id
    1433539

Job Description:

Technical Consulting Engineer – SP / SPTG

Bangalore

What you’ll do:

Technical Services comprises expert professionals dedicated to aiding customers in network deployment and operation, prioritizing exceptional customer experiences. Success is measured by financial performance, customer satisfaction, industry acclaim, and employee contentment. Cisco's Technical Assistance Center (TAC) collaborates globally to address customer needs effectively. As a strategic partner, you'll resolve network issues, ensuring business continuity and customer satisfaction. Extensive training is provided for both technical and leadership skills.

Who You’ll Work With:

Cisco CX is a team of skilled technical guides, dedicated to providing exceptional customer experiences, and solving complex business challenges with network-centric solutions. Success is evidenced by outstanding financial performance, increasing customer satisfaction metrics, industry recognition, and employee happiness scores. The Service Provider team tackles intricate issues for Cisco's premier clients, offering an opportunity to master cutting-edge technologies. Working in this team provides exposure to a diverse and socially responsible environment within a highly innovative company. It's a chance to enhance skills in a dynamic, team-oriented setting alongside industry leaders, fostering both technical and leadership development.


Who You Are:

Essential Skills-

  • Bachelor's degree (BE or BS) in Computer Science or a related technical field, or equivalent experience.
  • Proficiency in analysing, configuring, and troubleshooting Cisco XR Products.
  • Knowledge of routing protocols – OSPF, EIGRP, BGP
  • Exposure to WAN technologies - MPLS, MPLS VPN.
  • Demonstrated significant analytical and troubleshooting skills, including crisis management abilities, and proficiency in handling critical customer issues/problems.
  • Exceptional software debugging skills, with a strong aptitude for troubleshooting.
  • Experience in a Network Operations Centre (NOC) or Technical Assistance Centre (TAC) environment is a valuable addition.
  • Effective communication skills in English, both verbally and in writing.
  • Deliver technology/product training and intellectual property material as necessary, including mentoring other engineers.
  • Basic understanding of Software defined networking.
  • Knowledge of Emerging technologies like micro services, Cloud etc.
  • Good understanding of IOS/IOS-XR/IOS-XE DNS and DHCP

Extended Skills

  • Automation Skills – Python Scripting, AI/ML, YAML, Docker and Kubernetes.
  • Understanding of some DBMS (MongoDB, Oracle, SQL, Redis)

Emerging Skills

• CCIE RS/EI, certification is a plus

• Public / Private Cloud experience and knowledge. [ AWS, Azure]

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart

cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives,

plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity

that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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