Technical Consulting Engineer

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  • Location:
    Offsite, Toronto, Ontario, Canada
  • Area of Interest
    Customer Experience
  • Compensation Range
    93200 CAD - 115000 CAD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1432189

Application window is expected to  close on 12/30/2024

Technical Consulting Engineer

What We Do

We are uniquely qualified leaders, who come to work every day energetically passionate about crafting and delivering sophisticated software components for our cloud-based, multi-channel platform. We share our passion for successfully solving our clients' most fast paced problems, but also, we have the EQ to be able to develop and support the multi-functional partnership and coordination vital to build and institutionalize adaptable enterprise learning fields, policies, and standard operating procedures.

Your Role

Cisco is looking for a uniquely qualified, Technical Consulting Engineer who is passionate about designing and building software solutions for clients based on the requirements they have captured. We seek a confirmed great teammate who not only shares our passion for successfully solving our clients' most demanding problems, but also has the abilities to be able to develop and support the multi-functional teamwork and coordination vital to build sophisticated workflows and integrations that allow clients to communicate with their customers through a variety of mobile channels such as SMS, RCS, Email, Voice/IVR, Facebook Messenger, WhatsApp, Apple Messages for Business, etc.

The Technical Consulting Engineer reports directly to the Leader of Customer Delivery and is responsible for assisting with the Solution Consulting Process and knowledge management. The successful candidate will be responsible for the design and development of client solutions and strategies that keeps Cisco on-pace with market trends and demands, while delivering client solutions in such a way as to meet, or exceed, the needs of Cisco Webex Customer Experience Solutions' entire portfolio of existing clients.

What You'll Do

You will be a technology expert on all Cisco solutions and technology portfolio as well as mobile technologies in general. You will identify solutions to complement the Cisco Webex product set; new products, services, packaging of multiple products to differentiate in market offerings, etc. You will create and maintain solution design documentation, including assessments of the level of effort. You will work with Cisco solution delivery team to ensure solutions are implemented in accordance with design. You will offer feedback to the product development team on potential product improvements to better support client needs.

Who You Are

The ideal candidate is a skilled software engineer with experience in designing CPaaS solutions and a strong understanding of IT infrastructure and communication protocols, particularly in mobile technologies. They are proficient in JavaScript and capable of authoring software design documentation, including architecture diagrams. The candidate should have a proven record of translating product concepts into detailed requirements and design specifications and be comfortable leading technical discussions. They should possess strong analytical skills, social skills, and the ability to work collaboratively across different levels of management. The candidate should be detail-oriented, results-driven, and capable of thriving in a fast-paced environment, with a strong customer focus and the ability to communicate technical concepts to both executive and engineering audiences.

Minimum Requirements

  1. Bachelor's Degree or Equivalent Experience: The candidate should hold a bachelor's degree or have equivalent experience in a relevant field.
  2. 3-7 Years' Experience: The applicant must have at least 3-7 years of experience in technology engineering, consulting, or professional services.
  3. Proficiency in JavaScript: The applicant must have demonstrated proficiency in writing JavaScript is required.
  4. Experience with API integrations: The applicant must have experience working with JSON and XML based APIs as well as typical authentication protocols.
  5. Software Design Documentation: The applicant should have the ability to author software design documentation, including architecture diagrams and flow charts.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA). We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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