Technical Consulting Engineer - Network Security/Firewall

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  • Location:
    Guadalajara, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1431882

Who You Are

  • You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
  • You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
  • You will also provide technology/product training and intellectual property material as required
  • You'll act as focal point for large account network problem resolution.
  • You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.

Cisco Services strives to bring value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.

Roles and Responsibilities:

  • Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
  • Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
  • Apply moderate to sophisticated lab setups to recreate and tackle problems.
  • Submit complete and correct defect reports with collaboration and supervision.
  • Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
  • Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Minimum Qualifications:

(Required to be initially considered for this position)

Possess 2+ years of technical support experience at any level in any of the following areas:

  • Working knowledge of the networking industry and products such as routers, switches and firewalls.
  • Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6
  • Understand and work at a basic level with data bases such as SQL, Linux or similar.
  • Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc.
  • Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.

Possess an English level equivalent to B2 or higher.

Be able to attend the office in Guadalajara 2 to 3 days per week 

Desired Qualifications:

(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)

Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).

Possesses Cisco Certified Support Technician (CCST) Networking or CCNA 200-301

Prior experience/ Working knowledge in any of the following areas:

  • Cisco Adaptive Security Appliance (ASA) firewalls & vASA
  • FTD, Firepower, FMC
  • APIs methods and usage
  • Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
  • Data Base knowledge and management (Azure, Maria DB, etc)
  • Python, Perl, Bash scripting skills would be an added advantage
  • Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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