Technical Consulting Engineer

  • Location:
    Offsite, RTP, North Carolina, US
  • Area of Interest
    Webex (Collaboration)
  • Compensation Range
    108100 USD - 149900 USD
  • Job Type
    Professional
  • Technology Interest
    Webex (Collaboration)
  • Job Id
    1418988

The successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. 


Who we are:

This position is with Cisco’s Webex Connect team. Webex Connect is a leading cloud communications platform that enables enterprises to automate customer interactions and deliver detailed experiences across 10+ channels. Our vision is to help organizations accept mobile technologies, so they can engage better with their customers in the digital world. With deployments in 60 countries, processing billions of digital touch points per month, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world. Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from omni-channel customer engagement to artificial intelligence. You will be joining an upbeat start-up-like team building a multichannel customer engagement platform to support thousands of business customers and lead millions of customer communications every day.


What You'll Do

  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.
  • Root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.
  • Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging.
  • Diagnose Problems/Issues/Defects and be able to communicate well with the customer.
  • Investigate technical issues with client integrations or internal system and Guiding customers though setup/using of platform features and APIs.
  • Delegate issues to downstream teams for deeper investigation
  • Coordinate with Development team to seek and devise solutions.
  • Maintain documentation and playbooks related to Support and System Operations
  • Work in a Ticketing environment (i.e., Tivoli, ServiceNow)

Minimum Qualifications:

  • 8 + years experience with AWS Services, including but not limited to (VPC, EC2, EBS, EFS, SNS, RDS, DynamoDB)
  • 8+ years experience handling Linux services
  • 8+ years experience in Shell Scripting OR Python
  • Requires experience with Relational Databases, with a minimum of 8 years working with MYSQL and/or MSSQL

Preferred Qualifications:

  • Proficiency in Kubernetes, including administration, deployment, and troubleshooting, as well as monitoring and logging tools like Prometheus, Grafana, and Fluentd.
  • Knowledge with Integration Tools (Jenkins)
  • Knowledge with Planning Tools (JIRA, GitHub)
  • Experience reading Java code
  • Linux: CPU, memory, TCP ports, openfiles, iowait, load average, file operation commands
  • Tomcat or Jboss or any web application server deployment knowledge.
  • SQL: select/update/DELETE/join queries

Note: This role comes with a requirement of working shifts.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 


#LI-VS1

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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