Technical Consulting Engineer
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Location:Offsite, RTP, North Carolina, US
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Area of InterestWebex (Collaboration)
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Compensation Range108100 USD - 149900 USD
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Job TypeProfessional
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Technology InterestWebex (Collaboration)
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Job Id1418821
- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.
- Root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.
- Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging.
- Diagnose Problems/Issues/Defects and be able to communicate well with the customer.
- Investigate technical issues with client integrations or internal system and Guiding customers though setup/using of platform features and APIs.
- Delegate issues to downstream teams for deeper investigation
- Coordinate with Development team to seek and devise solutions.
- Maintain documentation and playbooks related to Support and System Operations
- Work in a Ticketing environment (i.e., Tivoli, ServiceNow)
- 8 + years experience with AWS Services, including but not limited to (VPC, EC2, EBS, EFS, SNS, RDS, DynamoDB)
- 8+ years experience handling Linux services
- 8+ years experience in Shell Scripting OR Python
- Requires experience with Relational Databases, with a minimum of 8 years working with MYSQL and/or MSSQL
- Knowledge of Integration Tools (Jenkins)
- Knowledge of Planning Tools (JIRA, GitHub)
- Experience reading Java code
- Linux: CPU, memory, TCP ports, openfiles, iowait, load average, file operation commands
- Tomcat or Jboss or any web application server deployment knowledge.
- SQL: select/update/DELETE/join queries
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.