Technical Engineer | Collab | DC | ENT |Networking |Exp (5-8 Yrs)
Area of InterestCustomer Experience
Technology InterestNetworking, Security, Service Provider, Wireless, Mobility
Who You'll Work With
The function of a TCE helps customers maximize network availability and functionality to achieve their business goals. The TCE delivers the technologies, solutions and services to customers in need to expertly manage their networks.
What You'll Do
In this role, you will be “Cisco’s face to the customer,” working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. We are looking to recruit a candidate keen to develop further their career in networking, who is not afraid of change, and eager to grasp complex challenges. This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value.
Looking for new talent with the following qualities and skills.
Develop and maintain strong relationship with customer and other Cisco teams
Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests
Establish Technical Relationship to support customer network operations
Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
Customer-specific designated support at network level to resolve and debug complex networking problems
Escalation support for critical network outages and complex network issues
Proactively monitor and review the progress of all customer cases and engage as necessary
Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary
Attend case review calls to drive resolution on reactive break/fix issues
Technical input/contribution to QBR and other customer direct engagements
On-call requirement for high severity escalations
On-site requirement as needed
Attributes of a Successful Candidate:
A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures
No personal technology religion, but a desire to become the expert of the customer’s technologies
Can work in a high-pressured, cross functional, cross country, territory and theatre environment
Can be a team player and to work with minimal supervision
Demonstrate high-level of maturity and confidentiality
Attention to detail and stellar interpersonal skills
Possess strong presentation and communications skills
Have strong time management skills
Who You Are
BA/BS qualified (favorable - IT, Comp Science, Electrical Engineering)
Cisco certifications are preferred (CCNA, CCNP, CCIE, etc.)
Experience with Cisco Technology/Product/Solutions (EN, DC, Collaboration and Security etc.)
You’ve been working min. 5-8 years at least since graduating with your latest degree
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.