Technical Consulting Engineer

  • Location:
    Richardson, Texas, US
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1382738

What You'll Do

IOS-XR is one of the most growing new technologies. The High Touch Technical Services team provides second/third level technical support on a worldwide basis for IOS-XR Operating systems and routers (ASR9000, CRS, NCS6000 to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems).

Who You’ll Work With

Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC.

Role & Responsibilities

A High Touch Technical Support Engineer is part of a highly skilled team in a cutting edge technology supporting IOS-XR Operating system and routers (ASR9000, CRS, NCS6000).

You’ll provide second/third level technical support on a worldwide basis via phone, email, web and remote access for XR based products such as CRS-1 & CRS-3, ASR9000, NCS5500 and C8000. You have a working knowledge of Networking industry, products and protocols. Your crisis management skills and ability to handle critical customer issues/problems are second to none. You strive to be an IOS-XR Technical Support Engineer that would be driving projects within the business unit and to be part of several engineering and Technical Content Delivery activities. You will work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

Minimum Qualifications

  • You have 2+ Years of support related experience
  • You have 4+ years’ experience working in at least TWO of the following SP-focused technologies: Routing Protocols, IPv4 and IPv6, MPLS, Quality of Service, L2VPN
  • Your communication skills, both oral and written are top notch

Desired Skills

  • BS in a technical field (CS/EE preferred)or equivalent)
  • Hands on experience with IOS-XR

Experience or Certifications in one or more of the following is preferred: CCNA, CCNP, CCIE

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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