Technical Consulting Engineer

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do 


Cisco Customer Experience (CX) TAC team is a team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. You can measure your success through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.


Who You'll Work With?


Our team is made up of highly responsive and driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! We provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures including diagnostics and analysis, as well as, recommendations. With a technology runway that never ends, opportunities to develop your depth, breadth, and diversity of technology are limitless!


Who You Are?


We're looking for team members that are trained in Networking and Security products and technologies.  Using your knowledge and on the job training, team members provide support for CISCO Security products (Identity Service Engine (ISE), Trust Sec, Wireless Lan Controllers, Basic Routing and Switching, Radius, EAP, and TACACS).  


This is a phenomenal opportunity for someone with perseverance, an empathetic view of the customer, and good customer relationship management skills to hone their skills and advance their career by contributing to customers in the form of current and future types of post-sale services.



Role & Responsibilities

  • Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for AAA products, protocols, and solutions.
  • Working knowledge of the Networking industry, products, and protocols.
  • Apply Analytical skills and technical knowledge to solve product and network problems of moderate-high complexity.
  • Effectively utilize moderate to complex lab setups to recreate and solve problems.
  • Crisis management skills and ability to handle critical customer issues/problems.


Minimum Requirements

  • Bachelor or master’s degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent).
  • 3+ years of experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience).
  • Good technical foundation in networking (CCNA equivalent level or above) is required.
  • Knowledge of basic Routing and Switching and Wireless Lan Controllers.
  • Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
  • Demonstration of Regional or Global influence and focus within support/sales contributing to a consistent positive impact.
  • Strong communication skills, both oral and written.
  • Good analytical skills.
  • Ability to work independently.
  • You're passionate about and have the ability to learn and work in a multicultural team environment.
  • You're motivated by a service excellence attitude.
  • You drive to achieve goals with limited supervision.


Desired Skills

  • Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
  • Knowledge of basic Routing and Switching and Wireless Lan Controllers.
  • Certification: Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security
  • Programming skills: Python, Java, Linux



Why Cisco?


At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.


We connect everything – people, process, data and things – and we use those connections to change our world for the better, colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.