Technical Consulting Engineer

  • Location:
    Offsite, San Jose, California, US
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

What You'll Do:

As a Digital Network Architecture Customer Support Engineer (DNA CSE) you will work with talented, dynamic, passionate, and diverse team members who support the high-end Cisco customers to resolve highly complex technical issues within DNA-SDA solutions. You will provide technical support to high-profile Cisco customers. Working with cutting-edge technologies and solutions will also be part of your job. DNA CSEs are trusted advisors to Cisco customers. They directly impact the Customer Loyalty with Cisco which reflects Cisco's success as a business leader.


Who You'll Work With

You will work with a group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team. The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.Our team has global presence located in US, Brussels, Mexico and India centers.


Who You Are

You enjoy troubleshooting issues for Enterprise and Service Provider (SP) customers. You also have experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module) or similar NMS (Network Management System). Network design and/or deployment experience is also a big plus. Here is a list of additional requirements: Cisco Wireless/ Routing & Switching/Data Center background   ◦    Customer Support Experience (8+ years)   ◦    level certification in Cisco technologies (CCNP wireless)    ◦    Linux and virtualization background    ◦    Bachelors in a technical field (CS/EE preferred) or equivalent plus 3-5 years related experience    ◦    CCIE desired (Wireless / Routing & Switching / Service Provider)    ◦    Protocols : IGP, EGP , LISP, VxLAN    ◦    Platforms : Variants of ISR routers, Nexus switches, Catalyst family And Variants of Cisco UCS


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.