Technical Consulting Engineer
Location:RTP, North Carolina, US
Area of InterestInformation Technology
What You'll Do:
As a Digital Network Architecture Customer Support Engineer (DNA CSE) you will work with talented, dynamic, passionate, and diverse team members who support the high-end Cisco customers to resolve highly complex technical issues within DNA-SDA solutions. You will provide technical support to high-profile Cisco customers. Working with cutting-edge technologies and solutions will also be part of your job. DNA CSEs are trusted advisors to Cisco customers. They directly impact the Customer Loyalty with Cisco which reflects Cisco's success as a business leader.
Who You'll Work With
You will work with a group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team. The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring phenomenal value to the table. Our team has global presence located in US, Brussels, Mexico and India centers.
Who You Are
You enjoy troubleshooting issues for Enterprise and Service Provider (SP) customers. You also have experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module) or similar NMS (Network Management System). Network design and/or deployment experience is also a big plus. Here is a list of additional requirements: Cisco Wireless/ Routing & Switching/Data Center background
- Customer Support Experience (8+ years)
- level certification in Cisco technologies (CCNP wireless)
- Linux and virtualization background
- Bachelors in a technical field (CS/EE preferred) or equivalent plus 3-5 years related experience
- CCIE desired (Wireless / Routing & Switching / Service Provider)
- Protocols : IGP, EGP , LISP, VxLAN
- Platforms : Variants of ISR routers, Nexus switches, Catalyst family And Variants of Cisco UCS
We connect everything: people, processes, data, and things. We innovate everywhere, taking aggressive risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer, and all will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.