Technical Consulting Engineer - Wireless 4-10 Years

  • Location:
    Bangalore, India
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Wireless, Mobility
  • Job Id

Technical Consulting Engineer – Enterprise Wireless (TAC)


Who You’ll Work With

The TAC Wireless team works on complex, challenging issues with some of Cisco's top customers. You'll be part of a team dedicated to solving our customers’ most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on integrated products, services and software platforms. You will provide 2nd/3rd level technical support for Wireless technologies.


What You’ll do

TAC is a team of highly skilled professionals whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

  • You will have the opportunity to apply your analytical skills and technical knowledge to tackle product and network problems of moderate-high complexity.
  • You will consistently deliver great Customer Experience for Cisco Wireless products by resolving technical issues over telephone, email and remote sessions (Webex).
  • You will work with critical customer accounts and handle escalation requests.
  • You're happy to provide technology/product training and intellectual property material as required.
  • You effectively utilize moderate to complex lab setups to recreate and solve problems
  • You will submit complete and correct bug reports in areas of expertise.


Who You Are

Cisco seeks a Customer Support Engineer in Wireless technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career contributing to customers success while working with an industry leader in networking technology.


Minimum Qualifications

  • BE or MS CS/EE/EC with 2+ years of Industry Experience
  • Excellent Verbal and Written Communication skills
  • Self-driven with proven experience in resolving complex technical issues in Enterprise Networks
  • Proven ability to work autonomously & independently
  • Excellent Problem-solving and probing skills.
  • Deep understanding of IEEE 802.11 standards (a,b,g), 802.1x, Wi-Fi
  • Knowledge of WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK
  • WEP encryption (Wired Equivalent Privacy,WPA (Wi-Fi Protocol Access), WPA2
  • Experience with WLSM, WiSM, WCS etc
  • Hands-on with packet level troubleshooting such Over-the-air captures, Span captures using tools such as Wireshark etc
  • Ability to diagnose and analyze issues through debugs and logs.


Desired Skills

  • Knowledge of RF Site Survey and related tools like Airmagnet, Ekahau

·      Knowledge of TCP/IP, SNMP, LAN/WAN routing/switching and other network layer protocols a plus

  • Cisco Certifications in Wireless Technology is a plus (CCNA, CCNP R&S, CCNA-W, CCNP-W, CCIE-W)
  • Vendor Neutral certifications such as CWNA, CWSP etc will also be considered.
  • NMS,SNMP experience is a bonus



Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything - people, process, data and things - and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco




Prime Infrastructure, Wireless , Mobility Service Engine, Technical Support Engineer, CWNA, CWNP, CCNA, CCIE, CMX, Access Points, Wifi-6, AireOS, WLC, Wireshark

Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.