The Cisco Technical Services group provides extraordinary support for customers around the globe. Your opportunity to impact the health and performance of networks and systems that surround us all is limitless. Career growth options will be ambitious, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
Who You'll Work With
Our Customer Support Engineers play a crucial role in helping customers solve problems. On this team, you will get the opportunity to work in an unusually diverse and socially responsible environment with one of the most innovative companies in the high-tech industry. You'll be coached and mentored by some of the industry's brightest minds who will help challenge and develop your technical skills.
It's an exciting time to join this newly formed group of TAC Engineers. Get in as a founding member of a Support group where you will support customers on groundbreaking technology! Strong DevOps Skills for an expert Linux Systems engineer with an ability for automating infrastructure environments. The role offers You the chance to troubleshoot, script automation, and deploy solutions across the Linux based infrastructure. Will also offer you the freedom to enhance and improve the existing Open Source software. This role requires working closely with the Software engineering teams and automating deployments.
In this role you will:
Interface and Collaborate with CSEs, SEs, NCEs, Technical Leaders, and internal engineering departments.
Provide second/third level technical support for Linux technologies
Apply analytical skills and technical knowledge to tackle product and software problems of moderate to high complexity.
As a technical authority and provide support on a worldwide basis
Provides technology/product training and intellectual property material as required
Utilize moderate to complex lab setups to recreate and solve problems
Who You Are
You can demonstrate technical and Customer Service skills at a global level, to not only resolve customer issues but also show understanding and insight to establish relationships, and promoted industry-leading customer satisfaction. You're energetic, motivated, with a positive outlook to make suggestions and work with the team to build customer confidence and make continuous improvements to our support processes and tools.
10 Yrs of exp
Red Hat Certified Engineer (RHCE)
Big Data and /or Hadoop Administration experience such as Spark, Hadoop Distributed File System (HDFS), Kafka
Scripting/coding preferably in Python/Shell Scripting/Other
Understanding and working experience in automation and virtualization (Ansible & VMWare).
Good understanding of routing & switching concepts
Software development and debugging experience
Previous experience working in DevOps/Customer Support roles.
Working knowledge of Nexus (N9K) and UCS products
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything – people, process, data, and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco