Technical Consulting Engineer | Support 24x7 Rotational |8+ Years (Meraki, SDWAN, Routing & Switching) | 1418767

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  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1418767

What You’ll Do

Cisco Managed Services group seeks a Technical Consulting Engineer with expertise in Routing & Switching, Cisco Viptela SD-WAN, Meraki SD-WAN with hands-on experience in one of the following - Cisco Wireless / DNAC / SD-Access / Thousand Eyes. As a Technical Consulting Engineer, you will gain hands-on experience and the ability to earn industry-leading certifications. You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customer's toughest problems, ensuring that our customers get the encouraged business outcomes, and providing an outstanding customer experience. All CMS team members are encouraged to make valuable contributions in the following areas:

  • Manage Day 1 or Day 2 Operation issues by setting expectations and meeting expectations to achieve the highest level of customer happiness.
  • Accountable for sophisticated Incidents & Technical Escalations.
  • Understand and meet customer agreements (SLO/SLA/commitments).
  • Ramping up the team by facilitating technical training and Providing support to lower-tier engineers as and when needed.
  • Engagement in ITIL framework (Event, Incident, Change & Problem) Management.
  • Collaborate with peers and multi-functional teams like TAC / BU / AS and
  • Collaboration / Interlocks synch ups with technical leaders to drive automation, innovations & technical Initiatives
  • Documentation & Crafting SOP/MOP for best practices for team scale-up.
  • Flexible to work in a 24x7 environment.

Who You’ll Work With

CX is a team of outstanding technical guides whose #1 focus is to deliver premier customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

As part of the Cisco CMS organization, you will be part of a multifaceted, fast-paced, and encouraging team, where you’ll learn and grow as you run the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unusual insight into the IT services industry all the way from pre-sales to day 2 support, passionate about some of Cisco’s key customers.

Who You Are

Required Technical Skills/Qualifications

  • Expert-level knowledge in foundation enterprise Routing (BGP, EIGRP, OSPF, ISIS, DMVPN, and IPSec etc.)
  • Authority level knowledge in foundation enterprise Switching (STP, VTP, HSRP, VRRP, Trunk Protocol, Stack, etc.)
  • Expert level knowledge & Troubleshooting on Cisco IOS, IOS-XR, IOX-XE & NX-OS platforms devices
  • Advanced level knowledge of Cisco Wireless
  • Advanced level knowledge of Viptela SDWAN OR Cisco Meraki

Required Professional Qualifications

  • BE/BTech degree with 10+ years of related experience in the IT industry
  • Minimum 7 years of Enterprise Network troubleshooting experience in customer support. (R&S, Cisco Wireless, Viptela SDWAN OR Cisco Meraki)
  • CCNP or CCIE ENCOR with hands-on experience required
  • Excellent written and verbal communication skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
  • Self-driven with the curiosity to learn and work in a fast-paced changing environment

Preferred Technical Skills/ Qualifications

  • Knowledge of Cisco SD-Access (DNA Centre, ISE, etc).
  • Knowledge of Service Provider technologies (MPLS, LDP).
  • Knowledge of Scripting languages like Python, Ansible, etc
  • Knowledge of ThousandEyes
  • ITIL Knowledge desired

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays, and learns.

We are thought leaders, tech geeks, and pop culture aficionados, and we even have a few purple-haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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