Technical Consulting Engineer: Security Tier III

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  • Location:
    Offsite, Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1419376

What You'll Do

Cisco Managed Service (CMS) organization is recruiting an experienced Security Engineer. In this position you will work in multiple customer environments to continuously improve and delivery security services. A successful candidate will understand and meet customer agreements within an ITIL framework (Event, Incident, Change, and Problem Management). These environments contain various security devices (Cisco and third party), VPN/Remote user technologies, virtualization, and Identity Services (ISE). The person filling this role will be responsible to adhere to team processes, solve complex incidents, and engage multi-functional teams when needed.

Who You'll Work With

The CMS, Shared Foundations (SF) – Security team provides 24/7/365 Incident Management (IM) specific to the health and welfare of firewalls, Intrusion Prevention Systems (IPS's), Virtual Private Networks (VPN's), Stealthwatch and Identity Service Engine (ISE). The team provides technical support for security products on a worldwide basis via inbound/outbound phone calls, email, web, and remote access. Engineers independently, investigate and debug solutions for Cisco customers, partners, account teams including collaborating with other TAC and Business Unit (BU) engineers to resolve issues.

Who You Are

We are looking for self-starters who require little oversight to achieve your goals and meet your objectives. You work well with others and are truly a standout colleague. Technical knowledge and customer happiness is important to you. You have excellent verbal and written communication skills. You can see the big picture even when analyzing multiple sophisticated factors under pressure. You are a technical expert and understand the fundamentals of troubleshooting.

Required Skillsets

  • AS/BS in a technical subject area plus 3-5 years of experience in a Network Operations Center or Technical Assistance Center
  • Deep technical experience to include advanced troubleshooting of the following Security technologies:
  • Firewall
  • Identity & AAA
  • Provide remote troubleshooting support and perform analysis in large complex networks with mixed media and protocols
  • Utilize sophisticated lab setups to duplicate and solve problems and validate planned changes to software and hardware design
  • Able to lead and mentor junior engineers

Desired Skills

  • CCNP Security or higher preferred (other relevant and industry respected certifications may be considered)
  • Strong technical experience to include advanced troubleshooting of the following Security technologies:
  • CCNP Security Certification
  • Cisco ASA / FirePower
  • Palo Alto
  • Check Point
  • Identity Services Engine
  • Cisco Defense Orchestrator / Cisco Secure Firewall Management Center
  • Secure Network Analytics / Steathwatch
  • Good organizational skills.
  • Ability to prioritize workload while managing customer commitments.
  • Strong written/verbal communications skillset.
  • Strong interpersonal and teamwork skills.
  • Able to work independently with minimal supervision.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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