Technical Consulting Engineer - Security( Firewall, FirePower, Cisco ASA) & NGFW Technology

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  • Location:
    Bangalore, India
  • Alternate Location
    Pune
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1427600

What You’ll Do

• Provide Tier4 level consultation/troubleshooting on complex and rare network topologies with mixed media protocols to Large Enterprise Cisco customers in NGFW technology.

• Work on complex problems where analysis of situations requires in-depth evaluation of factors.

• Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners.

• Focal point for high impact, large account problem resolution.

• Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.

• Interacts with Technical leaders / Development partners within Cisco and with customer end technical leads.

Who You'll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The Cisco Security team works on complex, challenging issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are

Skills/Competencies:

• Experience in Cisco Security Technologies like Firewall and Firepower.

• Expertise in troubleshooting complex Security related issues.

• Excellent knowledge of Cisco ASA, Firepower.

• Customer facing experience is mandatory.

• Good communication skills and ability to convince and build social relationships.

• Ability to work with a multi-functional and geographically diverse team is expected.

• CCIE Security – Desired.

• Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment.

• Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over Webex / telephonic customer conversations.

Why Cisco?

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 #WeAreCisco


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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