Technical Consulting Engineer - SP Networking

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  • Location:
    Bangalore, India
  • Alternate Location
    Pune
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Service Provider
  • Job Id
    1435930

Meet the Team 

We are a dedicated team of engineers with deep technical expertise in Service provider technologies and Cisco's products. Our primary role is to deliver best in class technical support to our premium customers. We are responsible for helping Customers to restore network downtime, providing recommendations to resolve issues, and addressing queries related to Cisco products. Additionally, we offer best practice recommendations to enhance their operations.

 

Your Impact 

In this role, you will work with Cisco's CService Provider customers and collaborate with various teams, including Customer Expeirnece, product engineering, and the Sales. Our collaboration aims to improve overall experience of customers with Cisco’s Product and Services. Furthermore, you will work with the global Support team to ensure a seamless experience for our customers.

·        Resolve customer issues remotely via email, phone, or collaboration tools such as Cisco Webex.

·        Use Cisco labs to replicate customer-reported issues and test software fixes provided by the engineering team.

·        Work effectively with Cisco engineering teams to resolve product-related issues and submit serviceability enhancements based on customer feedback and technical insights.

·        Create and document troubleshooting procedures for new and common problems to assist junior engineers and enhance team knowledge

·        Collaborate with technical leaders to support efforts in automation and innovation within the team.

 

Minimum Qualifications :

  • Bachelor's degree in a Engineering (Computer Science or Information Technology preferred).
  • A minimum of 8 years of related industry experience, with at least 4 years of experience working with Cisco routing products such as ASR 9000, NCS 5000, and NCS 540.
  • CCIE/CCNP certification or an industry equivalent is preferred, demonstrating advanced expertise and technical skills in networking.
  • Requires knowledge of Cisco routing products and proficiency with their command line interface (CLI).
  • Possesses working knowledge of Python scripting and automation.
  • Basic understanding of AI tools.

Preferred Qualifications :

  • Possesses a solid understanding of IP networking concepts, including IPv4, IPv6, Multicast, ARP, QoS, and device-level security.
  • Experienced with service provider technologies such as routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN,Segment-Routing and IPv6 routing.
  • Possesses working knowledge of software programmability, automation, orchestration, and/or virtualization.
  • Candidates with prior Technical Assistance Center (TAC) experience from a product-based company are preferred.
  • Excellent written, verbal, interpersonal, and presentation skills, with a developing ability to function effectively in ambiguous circumstances.

 

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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