This position is located in the beautiful Krakow. Join our expert team in the #1 Great Place to Work
What You’ll Do
In this role you will support Cisco Mobile Packet Core, both hardware ASR5500 and Virtual Packet Core/Ultra Services Platform solutions.
You will tackle sophisticated issues in mobile networks - 2G/3G/4G/5G (GPRS/UMTS/LTE/NR) and applications (SGSN/GGSN/MME/S-GW/P-GW/SMF/UPF).
You will also have exposure to Linux systems, OpenStack, Virtualization technologies, NFV etc. while providing support to our customers across the globe.
Who You Are
- You know how to tackle problems. You are analytical in your approach.
- You're able to keep customers happy and stress levels down during difficult situations. You dream about customer success.
- Obviously you are an authority in your technology field. Here are some of the skills we look for.
Knowledge and Skills:
Basic to intermediate level of knowledge in Linux systems.
Knowledge about mobile networks - 2G/3G/4G/5G (GPRS/UMTS/LTE/NR) and specifically experience with Mobile Packet Core and mobile packet core applications (SGSN/GGSN/MME/S-GW/P-GW/CUPS/AMF/SMF/UPF)
Familiarity with Mobile Packet Core specific protocols like GTP, DIAMETER, RADIUS, PFCP SCTP, as well as related 3gpp specifications
IP networking - Routing and switching technologies (CCNP level)
Good understanding of security technologies, IPSec, SSL, VPNs
Communicate You have excellent communication skills (in English)
Bachelor or Master in Engineering, Computer Science or have similar experience.
We'll be very impressed if you can also show one of these:
Programming skills in bash, Python
Cisco Certifications - CCNA or CCNP or even CCIE
Certifications in virtualization technologies (Openstack, VMware, Kubernetes)
Advanced Linux, Unix system administration skills (Debian/Red Hat)
Linux system administration certifications (LPIC, RHCSA)
Database experience SQL, noSQL, Mongo, MySQL
Experience working with service provider customer base (especially mobile service providers)
Experience in a similar customer support role
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!