Technical Consulting Engineer - SP Cloud

  • Location:
    Krakow, Poland
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking, Security, Software Development, Testing
  • Job Id

In this role, you will:

Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over mail, phone, Webex,...

Be sharp: You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization.

Learn: Be the first to lay your hands on the latest and greatest in the field of software defined, self orchestrating, self-optimizing networks' and solutions technology space. You will get to work on technologies of tomorrow, today!

Innovate: We will encourage you to be creative. We'll give you freedom to question the way you and the team work.

Collaborate: You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.

Share: You will author case studies, troubleshooting guides,... You'll train junior engineers. You'll help others reach their full potential.

Broaden your view: You will work with our customer across the globe from different cultural, gender, lingual and technical backgrounds.



Does this sound like you?

Problem solver: You know how to solve problems. You are analytical in your approach.

Empathy: You're able to keep customers happy and stress level down during difficult situations. You dream about customer success.

Technical Wizard: Obviously you are an authority in your technology field. Here are some the skills we look for SP Cloud team: OpenStack, Advanced Networking, Linux Networking and Virtualisation skills.



We'll be very impressed if you can also show some of these:

Advanced programming skills in Java, Python, Erlang,...

Certification in virtualization technologies (Openstack, VMware,...)

Database experience: SQL, noSQL, Mongo, MySQL,...

In depth Linux networking knowledge

Advanced networking level

Experience working with service provider customer base


What’s in it for You?


You will become industry leading top networking automation/orchestration expert with outstanding world-class problem solving and troubleshooting skills. In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.

You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.

The training process spans across many months and includes experience not available outside the TAC organization. You will also get a personal mentor to guide you and to support you during the initial months to ensure your success.

We offer free/unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module. If you enjoy configuration and setting up network devices, this is the job for you!

You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available technology domains. We will also encourage and support you in official accreditation by offering study materials/labs as well as financial help to achieve your Cisco certifications.

You will be able to acquire communication and client engagement skills by being exposed to customers from all over the world, running wide variety of network set-up’s.

Working hours: Monday – Friday 8am – 4pm (with periodic weekend shifts on Saturday or Sunday 8am – 2pm – with additional monetary and day off compensation).

Learn from our team members about working in CXC Krakow:


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!