Technical Consulting Engineer - SDWAN
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Location:Krakow, Poland
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Area of InterestEngineer - Network
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Job TypeProfessional
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Technology InterestNetworking
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Job Id1448693
Meet the Team
You will work with a tight-knit, highly skilled team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Our engineers are passionate about what they do and go above and beyond to assist not just the customer, but also their teammates and peers. The team is compromised of engineers from various countries with varying years of experience in Cisco technologies and solutions, and each and every one of them brings phenomenal value to the table. Our team has a global presence located in the US, Krakow, Mexico, and India centers.
Your Impact
- Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN services and solutions.
- Work with customers via collaboration tools to tackle highly sophisticated technical issues.
- Be a member of a worldwide team.
- Engage in cross-technology collaborations to help solve issues in heterogeneous network environments.
- Recreate customer technical problems within Cisco’s internal state-of-the-art labs.
- Be a trusted technical authority to worldwide Cisco customers and partners.
- Contribute to knowledge bases and troubleshooting guides.
- Create automation and augmentation logic to speed up issue resolution.
- Improve product quality by identifying and submitting software defects.
- Be the first to lay hands on the latest and greatest cutting-edge technologies within the SDWAN domain.
- Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.
Minimum Qualifications
- Bachelor’s degree in information technology-related field of study (preferably with a network engineering/computer science)
- 5+ years of experience operating and troubleshooting of Cisco Catalyst SD-WAN networks
- Solid understanding of IP Routing (MP-BGP, OSPF, Cisco EIGRP, Cisco OMP, MPLS); IPSEC/GRE/DTLS/TLS architecture and operations; X.509 certificates workflows
- Solid understanding of Linux resource management and troubleshooting; Docker architecture, operations and troubleshooting
- Prior experience with Cloud-based (AWS, Azure, GCP) services and networks
Preferred Qualifications
- CCNP/CCIE or equivalent certification
- NETCONF and REST API operations and troubleshooting
- GenAI prompting for analytics and troubleshooting
· Scripting experience (Python, Perl, TCL, shell programming)
- Neo4j architecture and operations
Why Cisco? (This is the Standard and cannot be changed)
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Meet the Team
You will work with a tight-knit, highly skilled team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Our engineers are passionate about what they do and go above and beyond to assist not just the customer, but also their teammates and peers. The team is compromised of engineers from various countries with varying years of experience in Cisco technologies and solutions, and each and every one of them brings phenomenal value to the table. Our team has a global presence located in the US, Krakow, Mexico, and India centers.
Your Impact
- Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN services and solutions.
- Work with customers via collaboration tools to tackle highly sophisticated technical issues.
- Be a member of a worldwide team.
- Engage in cross-technology collaborations to help solve issues in heterogeneous network environments.
- Recreate customer technical problems within Cisco’s internal state-of-the-art labs.
- Be a trusted technical authority to worldwide Cisco customers and partners.
- Contribute to knowledge bases and troubleshooting guides.
- Create automation and augmentation logic to speed up issue resolution.
- Improve product quality by identifying and submitting software defects.
- Be the first to lay hands on the latest and greatest cutting-edge technologies within the SDWAN domain.
- Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.
Minimum Qualifications
- Bachelor’s degree in information technology-related field of study (preferably with a network engineering/computer science)
- 5+ years of experience operating and troubleshooting of Cisco Catalyst SD-WAN networks
- Solid understanding of IP Routing (MP-BGP, OSPF, Cisco EIGRP, Cisco OMP, MPLS); IPSEC/GRE/DTLS/TLS architecture and operations; X.509 certificates workflows
- Solid understanding of Linux resource management and troubleshooting; Docker architecture, operations and troubleshooting
- Prior experience with Cloud-based (AWS, Azure, GCP) services and networks
Preferred Qualifications
- CCNP/CCIE or equivalent certification
- NETCONF and REST API operations and troubleshooting
- GenAI prompting for analytics and troubleshooting
· Scripting experience (Python, Perl, TCL, shell programming)
- Neo4j architecture and operations
Why Cisco? (This is the Standard and cannot be changed)
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
