Technical Consulting Engineer - SDWAN
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Location:Mexico City, Mexico
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Area of InterestCustomer Experience
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Job TypeProfessional
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Technology InterestCloud and Data Center, Networking
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Job Id1430388
What You'll Do
You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks successfully while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
You will be part of Cisco's SD-WAN technology team consists of the industry's brightest minds, developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.
Who You Are
You will provide 2nd/3rd level technical support for SD-WAN technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
You can apply your analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
You will also provide technology/product training and intellectual property material as required
You'll act as focal point for large account network problem resolution.
You can optimally use moderate to sophisticated lab setups to recreate and address problems.
Cisco Services strives to bring value for Cisco customers by providing outcomes that take on key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that build lasting differentiation for Customers, Partners, Employees and Shareholders.
Look at some of the activities that you would do:
- You will interact and support our customers remotely.
- Apply sophisticated fix techniques to provide outstanding solutions to our customers' individual needs.
- Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.
- Collaborate with teams to help reproduce and resolve customer issues.
- While getting experience on the job, you will have the opportunity to mentor new hires, develop trainings, be part of big events like Cisco Live where you can show your knowledge to rest of the world.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in you role.
Minimum Qualifications:
(Required to be initially considered for this position)
ü Possess 5+ years of technical support experience at any level in any of the following areas:
· Admin tackle experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
· Ability to understand, explain and fix Authentication Protocols and Standards (TACACS, Radius, SAML, SSO)
· Hands on experience in routing protocols such as BGP, OSPF, QoS, DHCP, VRFs
· Analyze traffic and packet flows using packet analyzer such as Wireshark, tcpdump, fiatrace.
ü Possess an English level equivalent to B2 or higher.
Desired Qualifications:
(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)
ü Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).
ü Possesses Cisco Certification CCNA, Cisco Devnet Associate, CCNP Enterprise, CCNP Security
ü Prior experience/ Working knowledge in any of the following areas:
· Configure, implement, and fix API-based technologies.
· Programming skills in Python and scripting.
· Server virtualization using VMWare, KVM, MS Hyper-V.
· Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.