Technical Consulting Engineer - Optical

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1267041
New

What you’ll do

  • Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
  • Responsible for resolving moderately to highly complex technical problems
  • Simulate technical problems in lab environment.
  • Share knowledge with other people in writing technical documents and enlarge the knowledge database.
  • Provide internal and/or external technical presentations (cross-training).
  • Bring up some specific problems to the responsible Business Units for product improvement.
  • Work closely with colleagues to achieve common goals.
  • Strive to technical excellence and expertise.
  • Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.
  • Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
  • Connects directly with Cisco customers and builds effective working relationships while solving their issues.
  • Handles customer expectations and always seeks to leave the customers feeling valued and overall positive about Cisco.

Who You’ll Work With

Global CX Centers is a team of world-class technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The team is group of highly skilled, dynamic, diverse, and hardworking engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team. There is a good mix of engineers with varying years of experience (from 3 years all the way to 18 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.

Who You Are

  • Hands on experience in installing, configuring and solving Optical products with specific focus on OTN, SONET, SDH, TDM, DWDM and CWDM, EoSDH protocols and standards.
  • Ability to solve complex problems involving multiple Service Providers as well as providing root cause analysis.
  • Experience in solving Metro DWDM, OLA, OADM, Multi-degrees and RAMAN amplified systems.
  • In depth understanding of Optical transmission power levels, OSNR and the effects fiber impairments such as PMD and Chromatic dispersion.
  • Be able to use results from various test equipment, e.g. OSA, Optical power meters. Deployment standards and implementation/ PM methodologies
  • Understanding of SONET and SDH frame structure including timing and multiplexing. Circuit management and migration, alarm propagation and troubleshooting, Packet over SONET and Ethernet shared packet ring.
  • Hands on IOS-XR is desired but not mandatory.
  • Experience in fixing IP networks for Optical Management
  • CCIE-SP (Desired)

Why Cisco:

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#WeAreCisco.

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