Technical Consulting Engineer - Network Security/Firewall

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  • Location:
    Mexico City, Mexico
  • Alternate Location
    Guadalajara
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1433494

Meet the Team

Our team comprises highly adaptable and driven technology specialists who love what they do: Enabling our customers by enabling Cisco Technology! We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures, including diagnostics and analysis, solve, and recommendations. With a never-ending technology runway, opportunities to develop your depth, breadth, and diversity of technology knowledge are limitless!

Your Impact

In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best in class security protection. You will be challenged, learn, and energized as you resolve sophisticated technical issues in this ever-evolving landscape. Make an impact and be a part of best-in-class support by becoming part of the Firewall support team within Security TAC.

  • Frequently supports TCEs and Global Delivery Partners with critical scenarios. Delivering effective and constant communication to provide long-term and definitive solutions to our best-in-class customers.
  • Constantly and efficiently collaborates with internal collaborators (Engineering, Developing, and Account teams). Ensuring high-quality and prompt responses to critical scenarios always prioritizing customer critical operations.
  • Accountability to take ownership in building and maintaining the relationship with our customers and internal partners based on different Technical Assistance Center internal metrics.
  • Recognizes and documents new and existing patterns on the software products. Producing the proper documentation and mentoring teammates to achieve and adapt the content creation culture.

Minimum Qualifications (Required to be initially considered for this position)

·       Possess 2+ years of technical support experience at any level in any of the following areas:

ü  Working knowledge of the networking industry and products such as routers, switches and firewalls.

ü  Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6

ü  Understand and work at a basic level with data bases such as SQL, Linux or similar.

ü  Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc.

ü  Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.

  • Possess an English level equivalent to B2 or higher.
  • Be able to attend the office 2 to 3 days per week

Preferred Qualifications (Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)

  • Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).
  • Possesses Cisco Certified Support Technician (CCST) Networking or CCNA 200-301
  • Prior experience/ Working knowledge in any of the following areas:

ü  Cisco Adaptive Security Appliance (ASA) firewalls & vASA

ü  FTD, Firepower, FMC

ü  APIs methods and usage

ü  Server and appliance virtualization using VMWare, MS Hyper-V, and KVM

ü  Data Base knowledge and management (Azure, Maria DB, etc)

ü  Python, Perl, Bash scripting skills would be an added advantage

ü  Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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