Technical Consulting Engineer - NGFW Technology

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1380089

What You’ll Do
• Provide Tier4 level consultation/troubleshooting on complex and rare network topologies with mixed media protocols to Large Enterprise Cisco customers in NGFW technology.
• Work on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners.
• Focal point for high impact, large account problem resolution.
• Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Interacts with Technical leaders / Development partners within Cisco and with customer end technical leads.

Who You'll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The Cisco Security team works on complex, challenging issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are
Skills/Competencies:
• Experience in Cisco Security Technologies like Firewall and Firepower.
• Expertise in troubleshooting complex Security related issues.
• Excellent knowledge of Cisco ASA, Firepower.
• Customer facing experience is mandatory.
• Good communication skills and ability to convince and build social relationships.
• Ability to work with a multi-functional and geographically diverse team is expected.
• CCIE Security – Desired.
• Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment.
• Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over Webex / telephonic customer conversations.

Why Cisco?
At Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of Covid-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against Covid-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where Covid-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

#WeAreCisco

 
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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