Technical Consulting Engineer- Lan Switching

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  • Location:
    Bangalore, India
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1421520

What You'll Do

Support Service Engineers provide expert level technical services on a worldwide basis both remotely and on-site for SD-WAN Solutions to Viptela customers and partners. These services cover the post-sales customer lifecycle.

 

Who You'll Work With

The Cisco Support Services group provides support for customers around the globe. Your opportunity to impact the networks and systems that surround us all are limitless and highly impactful. Opportunities for career growth at Cisco will be bold, as we realize our vision to become the #1 IT Company in the world. Make an impact with us! 

 

The Cisco Network SD-WAN solutions team is a dynamic group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and not a day goes by where we do not learn something new from our peers. Our culture thrives on collaboration and teamwork. This small but growing team supports a diverse range of innovative products both Cisco and select partner technologies giving customers a personal single point of contact for issue resolution. Our customers bring us new and exciting challenges and we drive these cases to resolution with our passion to provide our customers with not just an answer but also the best answer, as fast as possible across many technologies.

 

Who You Are

  • Typically requires university degree equivalent along with 9+ years of experience in networking industry especially in support environment.
  • R&S related certifications (CCNP, CCIE)
  • Deliver expert level technical assistance and troubleshooting for resolving critical customer issues
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
  • Effectively utilize moderate to complex lab setups to recreate and solve problems
  • Submit complete and correct software defect reports in his or her area of expertise
  • Act as a technical expert and provides support on a worldwide basis
  • Provide systems/product training to both internal and external stakeholders
  • Document all actions taken toward resolving customer issues in customer contact tracking database
  • You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution
  • Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action
  • Excellent collaboration, crisis management and communications skills
  • You have strong technical, analytical and troubleshooting skills to be able to resolve the root cause of network problems
  • You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
  • You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers

 

Minimum Qualifications:

You possess a fundamental working knowledge of computer and networking industry, products and protocols including possessing a minimum experience of 8 to 10 years in,

  • WAN Architecture
  • Routing Protocols such as BGP and OSPF
  • Understanding of Linux systems
  • Understanding of virtualization technologies such as VMWare and KVM
  • Understanding of Cloud Technologies such as AWS, Azure, and Openstack
  • Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 7 years related experience.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.   

 
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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