Technical Consulting Engineer - LAN switching

  • Location:
    Lisbon, Portugal
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

  • Diagnose, troubleshoot and resolve incidents related to Cisco products (mainly related to Cisco’s Catalyst switches), services and solutions.
  • Work with customers via collaboration tools to tackle highly sophisticated technical issues.
  • Be a phenomenal teammate in a worldwide team, assisting in training junior engineers.
  • Engage in cross-technology collaborations to help tackle issues in heterogeneous network environments.
  • Recreate customer technical problems within Cisco’s internal state-of-the-art labs.
  • Be a trusted technical authority to worldwide Cisco customers and partners.
  • Contribute to knowledge bases and troubleshooting guides.
  • Be the first to lay hands on the latest and greatest cutting-edge technologies within the switching domain.
  • Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.

Who You'll Work with

  • You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills. In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.
  • You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.

Who You Are

  • Solid understanding of network infrastructure and network hardware (mainly enterprise-class routers & switches).
  • Good analytical and problem-solving skills.
  • Ability to implement and fix network infrastructure devices, including routers, switches and controllers.
  • Knowledge of application, network and transport infrastructure protocols.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
  • A self-starter who can work independently, but comfortable working in a team environment.
  • LAN and WAN production environment experience.
  • Bachelor's degree in Information Technology related field of study (preferably with a network engineering/computer science or telecommunication specialization).

We'll be very impressed if you can also show one of these:

  • Knowledge and experience in at least one of the network switching products: C2k/C3k/C4k/C6k/C9k/Industrial Ethernet Switches.
  • Hold a current valid industry recognizable accreditation.
  • Basic knowledge of any programming language (preferably Python).
  • Foundational knowledge of Linux/UNIX command-line tools/environments.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!