Technical Consulting Engineer - Korean Speaking

  • Location:
    Minato, Japan
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1432925

【職務内容】

韓国のお客様のNCS6000、NCS5000、NCS5500、ASR9000 等の IOS-XR で動作するルーター製品の製品全般のテクニカルサポートを担当します。

製品のアーキテクチャのみならず、サービスプロバイダで使用されるあらゆるテクノロジーに対してサポートを行います。

ユーザで発生した障害の解決のために、情報の収集やログ解析、検証環境の構築や再現テスト、海外の製品開発部門やその他関連部署との連携等を行い、最終的な問題解決までの責任を受け持ちます。

テクニカル面においては国内の最終的なエスカレーション先であり、主にユーザシステム部門の技術者や販売代理店のサポート技術者では解決できない複雑な問題に対する調査・解析とソリューションを提供します。


【望ましい経験】

• ネットワーク機器のテクニカルサポートまたはシステムエンジニアの経験

• 大規模なネットワークの設計、構築経験

• 実機やトラフィックジェネレータを用いた検証、再現テストの経験

• デバックやパケットトレースを用いた高度なトラブルシューティング経験

• 海外のエンジニアと英語により意思疎通を図り業務を行った経験


【スキル】

• 韓国語:Nativeレベル

• 日本語:ビジネスレベル

• 英語力 TOEIC 750点以上

• IPネットワーキング技術(ルーティング、スイッチング、BGP, OSPF, EIGRP, MPLS, SR, SRv6, PIM, PPPoE, L2TP, NAT, PfR, QoS, IPv6等)

• Linux/Unix に関する基礎知識

• IOS-XRなどのサービスプロバイダー用のルータなどに関する基礎知識

• 問題解決へ向けて論理的な思考能力

• ビジネス文書が書ける(社外向け報告書等)


【人物面】

• チャレンジ精神と向上心に富んだ人

• 常に前向きに変化を捉えポジティブに行動出来る人

• 粘り強く他者と誠意を持って交渉が出来る人

• 目標達成に向けて真摯に努力出来る人

• チームワークを発揮して仕事の出来る人


<あると望ましい条件>

【経験】

- ルータ・スイッチ製品のソフトウェア開発経験

- エンタープライズ・サービスプロバイダー向けネットワークの詳細設計や運用

- お客様と直接連携する業務経験 (カスタマーフェーシング)

 

【資格】

- CCIE 有資格者(Routing and Switching または Service Provider)


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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