Technical Consulting Engineer (Korean Speaking)

  • Location:
    Dalian, Liaoning, China
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1376607

The Business Entity

Are you pre-wired to understand what customers WANT and what they NEED to deliver business outcomes quickly?  Can you do this in an environment that handles 1.4 million calls per year -- in 17 languages -- from customers in 180 countries?  Do you Achieve Results?  Think Analytically?  Manage Conflict and Customer Experience? Make Decisions with Critical Thinking?  You may be a Cisco Customer Support Engineer…  and we have the People Deal for you!

 

The Team

Strategically positioned within the Cisco Customer Experience Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.  Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field.  We provide tireless support to our customers, partners, account teams, and other TAC engineers.  With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none!

Enabling our Customers by enabling Cisco Technology, the TAC further specializes in:               

• Collaboration

• Data Center

• Security

• Wireless

• Enterprise

• Service provider

…  and other emerging technologies.

 

Role & Responsibilities

The Technical Consulting Engineer is the connection to Cisco customers & partners and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The TCE is responsible for below but not limited to:

 

• Provide technical support via phone/email/web/remote access to Korean customer

• Simulate technical problems in lab environment

• Effectively engage resources include other TCEs, account teams, partners, and development engineers, to fix the issues.

• Deliver solutions or mitigation with a high level of customer satisfaction

• Create/share knowledge base to both internal and external stakeholders

• Provide guidance/training to other members of the team.

 

Minimum Qualifications

• Korean fluently & in verbal and written, English moderate in written

• Experience interacting with customer or in a client facing role.

• 1-3 years of experience in system/network support

• Commitment and ability to be multitasker & be dedicated to customer success

• CCNA/MCSE/RHCE or equivalent level of demonstrated experience.

 

Desired Skills

• Troubleshooting experience using Finisar, Wireshark, or other protocol analyzers

• Microsoft Solutions (Exchange, Active Directory)

• VMWare, Linux, SSL Certs

• Routing Switching (TCP/QoS)

 

 

About Cisco

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you’ll take creative ideas from the drawing board to powerful solutions that have real world impact. You’ll collaborate with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected.  You’ll be part of a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities.  Come prepared to be inspired.  Imagine creating unprecedented disruption.  Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Share