Technical Consulting Engineer I (Full-Time) - Mexico

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  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Early in Career
  • Technology Interest
    Networking
  • Job Id
    1443614
New

Applications are accepted until further notice. 


Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. 



WHO YOU’LL WORK WITH 

Engage with a wide, diverse customer base to enable users to get the most from their technology. As a newly hired TCE, you will join a cohort in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer engagement skills. This dynamic program gets you ready to work on one of our specialized technology teams. 



WHAT YOU’LL DO 


As a Customer Experience Technical Consulting Engineer, you will work on innovative technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push boundaries. You will make a shown impact on network infrastructure and solutions like security, mobility, collaboration, and cloud. 


You will be tasked with troubleshooting and resolving our customers' hardest problems. You'll soon become a technical expert in a Cisco product or solution. You will troubleshoot customer networks in real time, decipher logs, recreate issues in our advanced labs, work with Cisco Engineering to find, investigate and fix software and hardware bugs, and more. Coupling your technical expertise with your customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need. 



WHO YOU ARE 


You are a master of communication, articulating technical concepts with clarity and confidence to diverse audiences. Your collaboration skills are top-notch, enabling you to work seamlessly with multi-functional teams and stakeholders. 


Your passion for learning is infectious, and you are committed to expanding your knowledge through self-study and continuous professional development. You possess curiosity that drives you to stay abreast of the latest industry trends and technologies. 


Organization is second nature to you. You have a demonstrable ability to prioritize tasks, manage your time effectively.


You are an exceptional teammate, known for your client-centric approach and dedication to delivering outstanding service. Your interpersonal skills allow you to build and maintain positive relationships with clients, ensuring their needs are met with professionalism and empathy. 


At the heart of your professional ethos is a passion for problem-solving. You thrive with seeking challenges and devising innovative solutions that address immediate issues and contribute to the organization's broader goals. 


If you are eager to apply your unique blend of soft skills to make a tangible impact, we invite you to join our team and channel your drive into creating solutions that matter. 



MINIMUM QUALIFICATIONS: 

  • Including but not limited to an upcoming graduate/graduate (within 2 years of graduation) of a technical degree or certification program from a Technical Boot Camp, Apprenticeship, Community College or 4-year University. 
  • Must be fluent in English (written and verbal). 
  • Ability in technical problem-solving. 
  • Evidence of continuous and self-guided learning in a technology field, which could include online courses, certifications, or documented self-study. 
  • Must reside in Mexico City or Metropolitan Area, as regular in-office attendance is required. 
  • Legally authorized to live and work in the country for which you’re applying, without the need for visa support or sponsorship 


WHY CISCO 


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 


We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 


But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 


Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 


So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 



Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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