Technical Consulting Engineer - Firewall

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  • Location:
    Mexico City, Mexico
  • Alternate Location
    Guadalajara, Jalisco
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1445787

Meet the Team

Our team comprises highly adaptable and driven technology specialists who love what they do: Enabling our customers by enabling Cisco Technology! We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures, including diagnostics and analysis, solve, and recommendations. With a never-ending technology runway, opportunities to develop your depth, breadth, and diversity of technology knowledge are limitless!

Your Impact

In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering outstanding security protection. You will be challenged, learn, and energized as you resolve sophisticated technical issues in this ever-evolving landscape. Make an impact and be a part of outstanding support by becoming part of the Firewall support team within Security TAC.

  • Frequently supports TCEs and Global Delivery Partners with critical scenarios. Delivering effective and constant communication to provide long-term and definitive solutions to our outstanding customers.
  • Constantly and efficiently collaborates with internal collaborators (Engineering, Developing, and Account teams). Ensuring high-quality and timely responses to critical scenarios always prioritizing customer critical operations.
  • Accountability to take ownership in building and maintaining the relationship with our customers and internal partners based on different Technical Assistance Center internal metrics.
  • Recognizes and documents new and existing patterns on the software products. Producing the accurate documentation and mentoring teammates to achieve and adapt the content creation culture.

Minimum Qualifications:

  • Possess 4+ years of technical support experience at any level in any of the following areas, like advanced knowledge of the networking industry and products such as routers, switches, and firewalls.
  • Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6, API, Virtualization, Multi-Cloud Environments
  • Advanced knowledge of different software languages and distributions such as SQL, Monet DB, Linux, or similar.
  • Advanced troubleshooting methodologies & problem-solving, driving complex solutions using non-linear patterns of different known and unknown scenarios.
  • Advanced knowledge using tools such as Wireshark, Packet Analyzer, Coding/Decoding, and other tools for TCP/IP packet analysis.

Possess an English level equivalent to B2 or higher.

Be able to attend the office at least 2 to 3 days per week

Preferred Qualifications:

  • Possesses a bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication).
  • Possesses Cisco Certified Securing Networks with Cisco Firewalls or 300-710 SNCF. Or Cisco Certified Network Professional Security.
  • Prior experience/Working knowledge in any of the following areas:
               Cisco Adaptive Security Appliance (ASA) firewalls & VASA

                FTD, Firepower, FMC

                APIs methods and usage

                Server and appliance virtualization using VMWare, MS Hyper-V, and KVM

                Database knowledge and management (Azure, Maria DB, SQL etc)

                Python, Perl, and Bash scripting skills would be an added advantage

                Experience designing, deploying, configuring, supporting, take on, and debugging networks.

                Multicloud environment and tools (Azure, Google Cloud, AWS, etc.)


At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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