Technical Consulting Engineer - Datacenter

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  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id
    1427573

Why You'll love Cisco

We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You'll be part of a team that cares about its customers, that encourage development, enjoys having fun, and you'll take part in changing the lives of those in our local communities. You take care of the customers; we take care of you.

What You'll Do

You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization. This team’s focus is to help customers deploy and operate their networks while applying troubleshooting techniques that will help them to optimally operate their Cisco’s solutions. Our commitment is to deliver THE BEST possible customer experience.

Through collaborative tools, Intellectual Capital and best-in-class technical expertise, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering troubleshooting methodologies.

Look at some of the activities that you would do:

  • You will interact with and support our customers remotely.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
  • Collaborate with teams to help reproduce and resolve customer issues.
  • While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.

Who You Are

  • Bachelor’s degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.
  • English Proficient
  • Strong analysis fundamentals and troubleshooting skills.
  • Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
  • Ability to take ownership for customer success and drive customer satisfaction.
  • Ability to successfully manage your tasks and complete them in a timely manner.
  • Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
  • Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
  • Willingness to learn new skills to support different technologies and adapt to business needs.
  • Strong ability to work with different cross-functional teams.

Technical Profile:

You have done at least two of the following activities:

  • Analyze traffic and packet flows using packet analyzer such as Wireshark
  • Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
  • Ability to understand complex configurations, explain and troubleshoot routing protocols at enterprise level ( BGP , OSPF , EIGRP, Multicast)
  • Experience troubleshooting MPLS, L2vpn, L3vpn, ISIS, VxLAN
  • Server virtualization using VMWare, MS Hyper-V
  • Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.
  • Hands on experience on the following:
  • Nexus platforms running NX-OS or ACI.

STP, VPC, FabricPath, Network Mgmt protocols: PTP, NTP, DNS, DHCP.

Desired Skills and certifications:

Configure, implement, and troubleshoot API-based technologies

  • Programming skills in Python and scripting.
  • CCNA
  • Cisco Devnet Associate
  • CCNP Enterprise
  • Any other industry related certification

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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