Technical Consulting Engineer - Datacenter ACI

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  • Location:
    Oeiras, Portugal
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id
    1418451




What will you do

  • Provides second/third level technical support for Data Center technologies
  • Sophisticated Troubleshooting consisting of one or more of the following areas: Data Center Services Support - Data Center Switching Support - Data Center Computing Support
  • Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
  • Acts as a technical specialist and provides support on a world-wide basis.
  • Interacts across TAC (Technical Assistance Center) teams and development teams at peer level

Who will you work with


The Business Entity CX Support Services is a team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through great financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.



The Team:

In this team of technical specialists, you will continuously learn about the ground breaking products from Cisco and partners in the Data Center world.



Who you are:


  • Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support
  • Cisco certification is a plus, but not required. Other vendor's qualifications and experience are welcome.
  • Experience in Python or other programming languages is helpful.
  • Experience in Linux would be a plus.
  • Prior customer support experience is beneficial but not mandatory.
  • Proficiency in English

Desired Skills:

  • Organized, self-motivated, flexible, fast learner.
  • Strong analytical and troubleshooting skills.
  • Experience in crisis leadership skills and ability to handle critical customer issues/problems.
  • Able to determine problems and deliver solutions with a high level of customer happiness.
  • Ability to determine root cause and resolution for previously unknown problems.

We Are Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

#CXCHiring

#LI-SF1

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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