Technical Consulting Engineer - Data Center Routing & Switching, Nexus

  • Location:
    San Jose, California, US
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1288082
New
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.


What You'll Do

Customer Experience is team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. 

The Data Center Routing and Switching TAC team is made up of highly-responsive and self-driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! The team further specializes in: Collaboration, Data Center, Security Voice, Wireless, Routing, and Switching. You will provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers.


Who You’ll Work With

Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC. 


Who You Are

We are looking for team members that are trained in Data Center Switching products and IP Routing technologies. Using on the job training, team members provide support for Nexus 9K, Nexus 7K, 3K, 4K and 5K/2K suite of switches (both hardware and software) as well as Routing technologies used to interconnect network devices.  

You will collaborate with Cisco customers, partners, account teams, and other TAC engineers to independently troubleshoot & debug product problems.  Our engineers require analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.   You will effectively utilize moderate to complex lab setups to recreate and solve problems.  Lastly, you will act as a technical guru and provides support on a world-wide basis at a peer level.

Minimum Qualifications

Bachelor''s degree in a technical field and 5 years of post-baccalaureate, progressive experience in related occupation. OR Master’s in a technical field with 1 year of progressive experience • Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE. Prior customer support experience is preferred. 

Desired Skills

A great teammate who wants to be part of a fun, dynamic organization.
Great verbal and written communication skills.
Working knowledge of Networking, products and protocols.
Strong analytical and troubleshooting skills.
Able to resolve problems and deliver known solutions with a high level of customer satisfaction.


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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