Technical Consulting Engineer - Data Center (DC APPS)

Apply
  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1435929
 

Meet the Team 

At Cisco Technical Assistance Center (TAC) organization, you will be joining, as a Customer Support Engineer - Data Center Switching, some of the industry's brightest minds in developing, deploying and supporting today's most advanced Internet technologies.

 

Your Impact 

In this role, you will collaborate with fellow Cisco TAC engineers to assist our partners, customers, and account teams to independently troubleshoot & debug product problems.

 

We're seeking team members that are trained in Data Center Routing and Switching products as well as technologies. You will provide support for Nexus 9K, Nexus 7K, 3K, 5K/2K suite of switches (both hardware and software).

  • A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer happiness.
  • Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.
  • Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
  • Analyse, configure and troubleshoot Core, Distribution, Access layer switches and networks.
  • Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues.
  • Highly adaptable and sensitive to customer reported issues according to its severity.
  • Should be able to quickly resolve customer issues.
  • End to end ownership of customer service requests. Collaborates with all relevant stakeholders - internal and external, and acts as focal point until the problem is resolved.
  • Exercises judgment within defined procedures to determine appropriate action.
  • Presents ideas and interacts within TAC and development teams at peer level
  • Ability to communicate effectively with customers in a variety of mediums.
  • Utilization of a good understanding of Cisco business strategies and drivers to guide activities.
  • Ability to inspire change through innovation.
  • Drive for continuous learning, results orientation and collaboration.

 

Minimum Qualifications

  • You've earned a Bachelor's degree in a technical field and 5+ years of dynamic experience in related role.
  • You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE
  • Prior customer support experience.
  • BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer Science, Information Technology or similar technical degree or related experience

 

Preferred Qualifications

  • Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.
  • Proficient with networking tools such as traffic generators (e.g. IXIA), sniffers, packet captures etc.
  • Solid experience supporting and configuring medium to large enterprise DC network.
  • Troubleshoot product and network problems of high complexity.
  • Excellent verbal and written communication skills.
  • Good Customer handling skills. Ability to handle tough situations effectively.
  • Solid attention to details.

 

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!  

 
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply