Technical Consulting Engineer - Data Center (ACI)
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Location:Bangalore, India
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Alternate LocationPune
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Area of InterestCustomer Experience
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Job TypeProfessional
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Technology InterestCloud and Data Center
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Job Id1435924
What You'll do
As Technical Consulting Engineer part of our CX Support Services, you will work on complex and in-depth networking problems requiring strong analytical, problem-solving, engineering, and interpersonal skills. You will be responsible for driving the successful resolution of technical issues reported by customers and thinking of innovative ways to avoid issues in the future. The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with customers and internal partners.
As Technical Consulting Engineer part of our CX Support Services, you will work on complex and in-depth networking problems requiring strong analytical, problem-solving, engineering, and communication skills. You will be responsible for driving the successful resolution of technical issues reported by customers and thinking of innovative ways to avoid issues in the future. The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with customers and internal partners.
Roles and Responsibilities
Provide 3rd level consultation to debug sophisticated & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers.
Work on complex problems where analysis of situations requires in-depth evaluation of factors.
Provide systems/product training to customers, and giving towards building a knowledge base for customer support and internal partners.
Effectively craft and utilise complex lab setups to duplicate and address problems, validate planned changes to software design.
Focal point for high impact, large enterprise account problem resolution related to their Data Centers.
Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
Interacts across Global TAC teams and development teams at peer level.
You will represent Cisco every day in every case, always thinking in the best interest of our Customers.
Who You'll Work With
CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The Data Centre Switching team works on complex, substantial issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
Who You Are
Typically requires Bachelor's degree in a technical field or equivalent plus 8-10 years related Data Centre related experience.
CCNA / CCNP / CCIE - DC, Will be an added advantage.
In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products.
You should have good experience in Networking industry experience and knowledge of products and protocols.
You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies and related capabilities).
Data Center Layer 2 overlays for example VXLAN, EVPN
Layer 2 security features for example port security, MACsec, ACL, private VLANs
Layer 3 Overlay Protocols
Network management protocols for example PTP, NTP, DNS, DHCP
Experienced level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
A good understanding on ACI will be an added advantage
You can independently address problems in broad, sophisticated, and unique networks with mixed protocols in high end routing environments for our largest customers.
You will provide support to engineers from multiple teams as well as the field and aids them in problem resolution.
You are able to work on sophisticated and diverse problems where analysis requires imaginative and innovative troubleshooting.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
