Technical Consulting Engineer - Data Center (ACI)

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  • Location:
    RTP, North Carolina, US
  • Alternate Location
    Richardson, TX
  • Area of Interest
    Customer Experience
  • Compensation Range
    112000 USD - 149900 USD
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1435876

This role will remain posted through March 31, 2025. 

Note: This job posting may close earlier if the position is filled or if a sufficient number of applications are received.

*This is a hybrid role (requiring the employee to be onsite 3-5 days a week). The role is open to candidates located in the RTP, NC and Richardson, TX areas.*

Technical Consulting Engineer - Data Center (ACI)

What You’ll do

Provide 3rd level consultation to debug complex & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers.

Work on complex problems where analysis of situations requires an in-depth evaluation of factors.

Provide systems/product training to customers and give towards building a knowledge base for customer support and internal partners.

A focal point for high-impact, large enterprise account problem resolution related to their Data Centers.

Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.

Interacts across HTTS (High Touch Technical Services) teams and development teams at peer level.

Who You'll Work With

CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The Data Centre Switching team works on complex, meaningful issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products while working with a technically diverse and encouraging team. Grow your skills in a multifaceted, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are

You can independently tackle problems in broad, sophisticated, and unique networks with mixed protocols in high-end routing environments for our largest customers.

You will provide support to engineers from multiple teams as well as the field and aid them in problem resolution.

You are able to work on sophisticated and diverse problems where analysis requires imaginative and innovative troubleshooting.

Must Have Skills:

Data Center related experience (8-10 years of direct experience).

In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products.

Networking industry experience and knowledge of products and protocols.

Must be well versed in the areas of Nx-OS, IOS-XR, IOS-XE, and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies, and related capabilities).

Experience with Data Center Layer 2 overlays for example VXLAN, EVPN

Layer 2 security features for example port security, MACsec, ACL, private VLANs

Experience with Layer 3 Overlay Protocols

Network management protocols for example PTP, NTP, DNS, DHCP

Experienced level knowledge in the areas of IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP)

Preferred Skills:

Bachelor's degree in a technical field.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.






Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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