Technical Consulting Engineer – DNA

  • Location:
    Krakow, Poland
  • Alternate Location
    All locations in Poland and Portugal; Warszawa, Poland; Warsaw, Poland; Krakow, Poland; Cracow, Poland; Gdansk, Poland; Poznan, Poland; Wroclaw, Poland; Katowice, Poland; Szczecin, Poland; Porto, Portugal; Lisbon, Portugal, Oireas, Portugal
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1367656

"This role can be located anywhere in Poland or Portugal"

What You’ll Do?

  • Diagnose, troubleshoot and resolve incidents related to Cisco DNA/SDA solution.
  • Work with Cisco customers remotely and help tackle their highly sophisticated technical issues.
  • Recreate customer technical problems within Cisco’s internal labs.
  • Be a trusted technical authority to worldwide Cisco customers and partners.
  • Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
  • improve product quality by identifying and submitting software defects.

Who You Are?

As a Technical Support Engineer you have:

  • Solid understanding of modern Enterprise networks,
  • Ability to isolate the issue to specific network/software component and come up with feasible workaround / fix.
  • Experience with routing protocols (OSPF, ISIS, BGP)
  • Basic Knowledge of Linux operating system,
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
  • Skills to work independently as well as in very diverse team environment.

We'll be very impressed if you can also show one of these:

  • Knowledge and experience with modern switching products (Catalyst 9000 series),
  • Understanding of modern network constructs (VXLAN) and protocols (MP-BGP, LISP),
  • Hold a current valid industry recognizable accreditation (CCNA, CCNP, CCIE),
  • Basic knowledge of any programming language (preferably Python) and Rest APIs,
  • Understanding of Docker and Kubernetes.

What’s in it for You?

  • You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills. In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.
  • You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.

The training process spans across many months and includes experience not available outside the TAC organization. You will also get a personal mentor to guide you and to support you during the initial months to ensure your success.

 

#LI-Hybrid

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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