Technical Consulting Engineer - DC/Nexus (3-10 Years)
Area of InterestEngineer - Network
Technology InterestCloud and Data Center, Networking
TAC Technical Consulting Engineer (TCE)
What you will do:
TAC teams provide 24 * 7 break-fix, pro-active and Reactive support to our Global Premium Customers. TAC expects that our engineers demonstrate high level of customer’s network intimacy by working very closely with them and understand their business priorities.
Ability to work in teams and provides guidance to team members giving technical support for customers during software and hardware upgrades. At times, must be able to lead the support and solution delivery in the area of expertise.
You will have the opportunity to apply your analytical skills and technical knowledge to tackle product and network problems of moderate-high complexity.
You will consistently deliver great Customer Experience for Cisco products by resolving technical issues over telephone, email and remote sessions (Webex). You will work with critical customer accounts and handle escalation requests.
You effectively utilize moderate to complex lab setups to recreate and solve problems. You will submit complete and correct bug reports in areas of expertise.
Ability to understand and align to the changing business needs. Ability to think and act on outstanding ways in solving customer’s technology challenges and help achieve their business outcomes. Ability to work as the technical specialist for trouble-shooting and as a member of technical team in key engagements
Contributes in the process of capturing, developing, sharing, and effectively using organizational knowledge and lead knowledge management in the area of Security Services. Participates and works enthusiastically to drive continuous improvement as a key practice
Who you will work with:
Customer project teams - Ability to communicate clearly and follow-through on day to day tasks with customer project teams including project manager and account team members
Internal and External SMEs - Works enthusiastically as a team member with SMEs, both internal and external, to develop solutions and outcomes
Internal and External Teams - Works, with both internal and external teams, to come up with ways to optimize processes, and to improve efficiency using automation wherever possible
Who you are:
Technical Expert in one of the following technology domains
Data center Domain:
· Strong knowledge in Data center Switching and storage technologies
· Knowledge on SWITCHING Technologies like STP, RSTP, VTP, VSS, vPC, vDC , MSTP, LACP, VLAN, IPv4, IPv6, MPLS/ Segment routing, VXLAN, EVPN, LISP
· Knowledge of Cisco switching Platforms Nexus 2K,3K,7K, Nexus 6k, Nexus 5k, Nexus 3K.
· Experience supporting client servers (blades and rack systems).
· Experience installing drivers/updating drivers.
· Expertise on UCS-B,C series, Storage, Network or Server O/S certifications.
· Knowledge of server OS – Windows, Vmware, Linux.
· Experience within Ethernet and/or SAN environment.
Ability to collaboratively work with seniors, peers and juniors to drive growth in the learning and development space across a team.
Ability to conduct technical sessions, presenting at key internal and external events, in selected areas of technical/ professional expertise.
Ability to understand ambiguity while working with new technologies and embracing disruptive change through self-drive, motivation and belief.
Very good communication skills, both verbal and written. Ability to present clarity in communication with a good handle in technical vocabulary.
Ability to work in cross-functional teams contributing effectively for collective successes.
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.