Technical Consulting Engineer - Collab ( UCCX / UCCE / TP) (6- 12 years)

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Collaboration, Video, Networking
  • Job Id

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future 

Required Skills:

·         You've achieved a Bachelors or Masters degree in a technical field (CS/EE) and have 6-12 years related experience.

·         3 - 4+ years working with Cisco Unified Contact Center Enterprise Solution

·         3 - 4+ years working with Cisco Unified Contact Center Express Solution

·         Proficiency in ICM/CVP/VXML GW/CUIC/FINESSE

·         Can demonstrate 4+ years experience in networking products and protocols

·         You've had 4+ years hands on experience with; Database (Informix, SQL) and Microsoft Operating                     System security modeling/design, implementation and troubleshooting.

·         You have good understanding of VoIP (SIP, H.323, SCCP, MGCP)

·         You communicate for action with strong communication skills both written and verbal

           Desired Skills:

·   Scripting Knowledge(Python,Perl)

·         Knowledge on CCMP, ECE and other Contact Center Options

·         Microsoft Active Directory

• Ability to analyze, configure and troubleshoot small to medium networks.

• Good knowledge of the following products necessary: CUCM, Telepresence Endpoints, VCS, Expressway, MCU, Conductor,TPS,CMS and TMS.

• Sound understanding of the following necessary:

Signalling Protocols(H323, SIP, ISDN)

• Ability to develop technical skills and knowledge, advancing beyond

the fundamentals in at least one area specifically in Unified

Communication technologies.

• Excellent communication and customer handling skill