Cisco Careers

What You’ll do

First thing first, you’ll work with a highly motivated team of Cisco, which is named #1 World’s Best Workplaces.

Technical Assistance Centre (TAC) is a team of highly skilled engineers whose #1 focus is to help customers deploy and operate their networks efficiently while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee happiness scores.

• Cross function with different global teams
• Work and support Cisco’s customers for Innovative Cloud Security products –Cisco Advanced Malware Protection, Cisco Threat Grid, and SecureX.
• You will have the opportunity to apply your analytical skills and technical knowledge to seek product and network problems of moderate-high complexity.
• You will consistently deliver an extraordinary Customer Experience for Cisco Cloud Security products by resolving technical issues over the telephone, email, and remote sessions (WebEx).
• You will work with critical customer accounts and handle issue requests.
• You're happy to provide technology/product training and intellectual property material as required.
• You successfully apply moderate to sophisticated lab setups to recreate and solve problems
• You will submit complete and accurate bug reports in areas of expertise.
• You will be providing technical support to partners and/or customers for Cisco technologies, products, and/or solutions.

Who You’ll Work With

The Cloud Security TAC team works on sophisticated issues with some of Cisco's top customers. You will work with a team dedicated to solving our customers’ most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on coordinated products, services and software platforms. You will provide 2nd/3rd level technical support for Cloud Security Product technologies.

Who You Are

Cisco seeks a Customer Support Engineer in Cloud Security technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You demonstrate a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with persistence and an appreciative view of the customer to hone their skills and advance their career giving customers success while working with an industry leader in networking technology.

Minimum Qualifications

• BE or MS CS/EE/EC with 5+ years of Industry Experience
• Excellent Verbal and Written Communication skills
• Experience in resolving sophisticated technical issues in Enterprise Networks
• Work autonomously & independently
• Excellent Problem-solving and probing skills.
• Deep understanding of Networking and Security technology
• Ability to diagnose and analyze issues through debugs and logs.

Desired Skills and competencies :

• Experience in one or more Security/Cloud Security Technologies and solutions like Firewall, VPN, AAA and Firepower, ISE, Stealthwatch, AMP for endpoints, etc
• Expertise in solve complex Security related issues.
• Expertise in fixing complex Security related issues.
• Experience in solutions like AMP for endpoints…
• Good understanding of solve and operating Linux OS
• Good understanding of basics of how the web works (concepts related to HTTP) and API
• Preferred Deep understanding of TCP/IP, Routing, and Switching Fundamentals will be preferred.
• Customer-facing experience is required.
• Good interpersonal skills and ability to convince and build a social relationship.
• The ability to work with a multi-functional and geographically team with varied strengths is expected.
• CCIE Security - Highly preferred.
• Solve problems creatively and multi-task in a fast-paced and constantly evolving environment.
• Ability to assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations
• Preferred Deep understanding of TCP/IP, Routing and Switching fundamentals will be preferred.
• Excellent knowledge of Cisco ASA, Firepower, ISE
• Customer-facing experience is mandatory.
• Good presentation skills and ability to convince and build a social relationship.
• Ability to work with a multi-functional and geographically team with varied strengths is expected.
• CCIE Security – Highly preferred.
• Solve problems creatively and multi-task in a fast-paced and constantly evolving environment.
• Ability to Assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations

Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

• We connect everything - people, process, data, and things - and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while targeting for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco