Technical Consulting Engineer - CX Labs

  • Location:
    Krakow, Poland
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
    Networking, Security, Service Provider
  • Job Id

The role of the Network Consulting Engineer / Lab Administrator is to manage and build Labs, solutions and provide support to engineers. This includes replicating customer scenarios. Install and configure various equipment (Routers, Switches, Servers) in Lab.

Role & Responsibilities:
• Manage, Build and support
CX Lab in Krakow Cisco Campus.
• Builds strong team relationships with Global
CX LAB teams and Customer Support Engineers, Network Consulting engineers.
• Assist and facilitate technical problems recreations in the lab environment.
• Provide Lab support as per the SLA’s defined in Lab policy
• Help plan, implement, optimize, and maintain the lab infrastructure of power, cabling, communication servers, security, remote access, and overall infrastructure for the lab. Do this in alignment with the global C
X LAB standards, SLAs, and strategies.
• Manage equipment inventory
• Install, custom cable, configure, integrate, and troubleshoot infrastructure switches, communication servers, routers, firewalls, SAN devices, network appliances, and test tools for the lab.
• Automate manual tasks using scripts and lab tools. 
• Configure and maintain Lab infrastructure
• Provide Lab support in Shift timings as required by business
• Works closely with his colleagues to achieve common goals.
• Strives to technical excellence and expertise
• Automate manual tasks using scripts and lab tools. Help virtualize the lab’s networks and server farms using VMWare and networking technologies.
• Provide level 2-3 troubleshooting support for our clients and customers. 
• Determine methods and procedure for solving highly complex technical issues encompassing hardware, software, and networking. 

Minimum Qualifications
• Experience in the telecommunications networking industry is a plus but not mandatory pre-requisites. 
• In-depth academic and working knowledge of IP networking protocols (OSPF, EIGRP, BGP).
• Experience with LAN Switching equipment and layer 2 protocols.
• Hands-on experience with DNS, DHCP, VPN, Firewalls, IDS, and AAA.
• Understanding of labs and lab infrastructure (power distribution, communication servers, Ethernet infrastructure, IT and InfoSec processes)
• In-depth knowledge of network management, network availability, and capacity planning.
• Experience with network automation and scripting.
• Understanding of Microsoft Windows, Linux, and UNIX administration.
• Good communication skills, active listener. Ability to quickly diagram and document current and future lab designs.
• Ability to identify and analyze complex problems and decompose them into actionable and measurable plans. Participate in strategic network planning- Contribute to design forums and enterprise network architecture. 
• Self-motivated, strong initiative, and customer focus. Works in alignment with team members and management.
• Education Requirements: Require BS or MS in Technical Field (TE/EE/CS Preferred)
• Autonomous worker with team spirit

Desired Skills
• Flexible: very able to adapt to a changing environment
• Out-of-the-box thinker
• Performs well under pressure and in disruptive environments where priorities can change in response to customer demand(essential)
• Able to take initiative and drive change
• Eager to learn and curious. 
• Excellent written and verbal communication skills
• Team player
• Capacity and passion to help customers. Good customer engagement