You have 2+ years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
You have expertise with Nexus and UCS products
You possess a solid understanding of Data Center industry, products and protocols
You are knowledgeable of Linux and experienced with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable
Your communicational skills, both oral and written are outstanding
BS in a technical field (CS/EE preferred)or equivalent)
HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE- VCP or CCNP/DCN
You own experience or Certifications in one or more is helpful: CCNA, CCNP, CCIE
Able to determine problems and deliver known solutions with a high level of customer satisfaction and has the ability to determine root cause and resolution for previously unknown problems.
Good verbal and written communication skills.
Ability to work effectively with and provide mentorship to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team
Experience with L4-L7- load balancing, firewalls, OpenStack, and UCS Routing/Switching
Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
Proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, etc.