Cisco Careers

What You'll Do 

You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. You will be part of Cisco's Firepower Security technology team which consists of the industry's brightest minds. We develop and deploy today's most advanced Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.

Who You'll Work With 

The Global Technical Center provides both premium and highly technical support to customers in the Americas Region. Through collaborative tools, Intellectual Capital and world-class technical expertise, we deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, the technical experts in GTC Americas are also evolving to customer-centric, software-knowledgeable innovators by leveraging scripting, software and traditional network engineering troubleshooting methodologies. Day to day, you will: 

• Provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
• Apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity
• Provide technology/product training and intellectual property material as required
• Act as the focal point for large account network problem resolution
• Utilize moderate to complex lab setups to recreate and solve problems
• Create value for Cisco customers by providing outcomes that solve key business problems
• Drive growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders 
• Submit complete and correct defect reports with collaboration and supervision
• Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action
• Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved

Who You Are

You are an expert with deep knowledge of the networking industry, products and protocols. 

Minimum Requirements

• BA or BS in a technical field (such as CS, EE, IT) or equivalent of around 5 years related experience
• Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks
• CCNP, CCNP Security, or CCIE Certification preferred

Some level of experience is preferred in at least two of the following network security products, protocols, and solutions: 

• Cisco Adaptive Security Appliance (ASA) firewalls & vASA
• FTD, Firepower, FMC
• Cisco IOS Firewall (Zone-Based Firewall), Clustering
• Cisco Security Manager (CSM)
• Microsoft Active Directory (AD), Linux, Unix
• Wireshark and other tools for TCP/IP packet capture analysis
• Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
• Python, Perl, Bash scripting skills 

Cisco offers an outstanding employee benefits package including to health insurance (health, dental, vision), 401k matching, almost 9 weeks of paid time away including 20 days PTO, 10 days for volunteering, your birthday, 10 holidays and 5 pre-scheduled "Cisco Day For Me" wellness days. 

Why Cisco? 

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco