Technical Consulting Engineer (1395283)

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    87500 USD - 122200 USD
  • Job Type
  • Technology Interest
  • Job Id

Who We Are

Strategically positioned within the Cisco Customer Experience Organization, Cisco's Technical Assistance Center (TAC) is a team of best-in-class technical experts whose primary focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide dedicated support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none.

What You’ll Do

The CATS Technical Consulting Engineer (TCE) is a rare individual, whose responsibilities include:

You'll provide technical support regarding the company's proprietary systems and software, including training creation of intellectual property materials as required.

You enjoy assisting customers in solving hardware/software related issues on various platforms.

You can provide top level technical support for router and switch architecture (both hardware and software) via phone/email/Jabber consultation to independently solve & debug product problems.

You'll apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

You effectively apply moderate to complex lab setups to recreate and solve problems.

You have experience submitting complete and correct defect reports in area of expertise.

You'll be acting as a technical authority and providing support on a world-wide basis.

You can work with minimal direction and no instruction on routine work and general instruction on new assignments

You would enjoy interacting internally with CSEs, SEs, NCEs, and internal engineering departments.

Minimum Qualifications

Typically requires a BSCS or BSEE or equivalent plus 2-4 years of related work experience

You have general knowledge of the networking industry, Cisco products, and protocols

General knowledge of Networking service in any of the top providers (AWS, GCP, Azure)

Your technical expertise and extensive customer service/support experience, including crisis management skills and ability to handle critical customer issues/problems is second to none

Effective written and verbal communication, including significant negotiating, influencing, time management, organization and soft skills

Ability to work successfully with and provide guidance to other members of the work group.

CCNA/CCNP level networking knowledge or Higher

Desired Skills

CCIE level networking knowledge

Proficient in one or more Programming languages (C+ C++, Java, Python)

Knowledge of Cloud/Virtualization technologies.

Any networking level certification in cloud (AWS Certified advanced networking, GCP Professional Cloud Network Engineer, Azure Network Engineer)

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.