Technical Consulting Engineer (1395252)

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    87500 USD - 122200 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1395252

Why Cisco

The person will be responsible for providing technical support for Cisco Small Business products and networking technologies to Cisco's customers and partners world-wide. The breadth and diversity of technology exposure is second to none. All Case Manager Team members have strong fundamental "core" networking skills with specialist technology skills in areas like core networking (Routing & Switching) or advanced technologies like Voice, Security, and Wireless

What You'll Do

  • Typically reports to a Case Management team manager
  • Builds strong team collaborations Customer Support Engineers, Sales team members, and Engineering team members
  • Enjoys sharing knowledge
  • Effectively solves problems both alone and as part of a team, depending on the nature of the incident.
  • Connects directly with Cisco customers and builds effective working relationships while solving their issues.
  • Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.

Who You Are

  • The engineer will provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions.
  • The engineer will typically be responsible for resolving moderate to highly complex technical problems, depending on the customers' need.
  • The engineer will simulate technical problems in lab environment.
  • The engineer will share their knowledge with other people.
  • The engineer will raise some specific problems to the responsible Business Units for product enhancement.
  • The engineer will work closely with his colleagues and Sales/Engineering team members to achieve common goals.
  • The engineer will strive to technical excellence and expertise.

Personal profile

Technical Skills:

  • Strong fundamental "core" networking skills, including Routing, Switching, and Network security (essential)
  • Profound knowledge in two or more of the following areas: Routing, Switching, Network Security, and Wireless (essential)
  • Knowledge of Voice Networks, VoIP, VoIP protocol (advantageous)
  • Strong knowledge of Data Security, Encryption standards, and VPN (advantageous)

Soft Skills:

  • Fluent English speaker (essential)
  • Excellent written and verbal communication skills (essential)
  • Autonomous worker with team spirit (essential)
  • Good teammate (essential)
  • Eager to learn. Technical capability to assimilate new learning quickly (essential)
  • Flexible: Able to adapt to a changing environment (essential)
  • Out-of-the-box thinker (essential)
  • Performs well under pressure and in pioneering environments where priorities can change in response to customer demand (essential)
  • Capacity and passion to the customers. Good customer engagement (essential)

Industry or Sector Experience:

  • Prior experience in a technical support capacity (advantageous).
  • Prior experience of high-level technical problem solving (essential)

Education:

  • BE in Computer Science or equivalent recommended
  • Cisco Certified Networking Professional (CCNP) (essential)
  • Cisco Certified Internetworking Expert (CCIE) (advantageous)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while seeking for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

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