Technical Consulting Engineer 1267368

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1267368
New

■職務内容

security 製品のテクニカルサポートを担当。

障害解決のために必要な情報の収集やログ解析を行い、障害に対する回避策及び解決策を提供する。

複雑な構成による検証環境の構築を行ったり、海外の製品開発部門やその他関連部門と緊密に連携して、問題解決まで責任を受け持つ。

テクニカルな面においては日本における最終的なエスカレーション先となり、

製品導入先のユーザや販売代理店のサポート技術者が解決できない問題に対する調査とソリューションの提供を行う。

 

必須事項

【経験】

- 5Network Management System の製品開発、またはサポート経験

- Linux の管理経験、または Linux を利用したアプリケーションの製品開発、又はサポート経験

- Web Application 製品の開発またはサポート経験

- SNMP, MIB に関する技術的な理解

デバッグやパケットキャプチャの解析による複雑な問題のトラブルシューティング経験

 

【スキル】

英語力 TOEIC 650点以上

- RFC  IEEE 等の英語技術文書を抵抗なく読み、理解できる能力

問題解決へ向けて論理的な思考能力が身についている

ビジネス文章が書けること (社外向け報告書など)

顧客折衝能力

 

【人物面】

チャレンジ精神と向上心に富んだ人

常に前向きに変化を捉えてポジティブに行動ができる人

粘り強く誠意を持って真摯に他者と交渉できる人

目標達成に向けて真摯に努力できる人

チームワークを発揮して仕事ができる人

 


Why Cisco?

We change the world, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.


What You'll Do

  • Responsible for technical support for security product mainly focus on VPN/ISE
  • Collect necessary logs and information for troubleshooting, and provide workaround and solution
  • Take responsibility until problem resolution (Create test environment for complicated network setup, coordinate with overseas development teams and other related teams)
  • Serve as the technical escalation point and provide technical solutions for problems that cannot be resolved by internal technical support teams of end-users and partners

Minimum Requirement:

Experience

  • At least 5years of Network Management System Product Development or Technical Support
  • Experience as a Linux Administrator, or Application development using Linux, or as Linux Technical Support
  • Experience in Web Application product development or technical support
  • Understanding of SNMP and MIB technologies
  • Experience in complex problem troubleshooting including analysis of debug logs and packet captures


Skills

  • TOEIC Score of at least 650points
  • No difficulty in reading and understanding English technical manuals about RFC, IEEE, etc.
  • Possesses critical thinking useful for problem resolution
  • Able to write business reports (e.g. reports for customers, partner)
  • Good communication skills


Personality

  • Willingness to improve and welcomes challenges
  • Positive attitude
  • Reliable and trustworthy in negotiating with other people
  • Strives to attain personal goals
  • Team player, understands the importance of teamwork


We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.


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