Technical Consulting Eng. DNA
Location:Mexico City, Mexico
Area of InterestCustomer Experience
Technology InterestCloud and Data Center, Networking
Why You'll love Cisco
We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You will be part of a team that cares about its customers, that encourages development, enjoys having fun, and you will take part in changing the lives of those in our local communities. You take care of the customers; we take care of you.
What You'll Do
You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization . This team’s focus is to help customers deploy and operate their networks while applying troubleshooting techniques that will help them to optimally operate their Cisco’s solutions. Our commitment is to deliver THE BEST possible customer experience.
Through collaborative tools, Intellectual Capital and best-in-class technical expertise, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering troubleshooting methodologies.
Look at some of the activities that you would do:
You will interact with and support our customers remotely.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
Collaborate with teams to help reproduce and resolve customer issues.
While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
Write tutorials, how-to videos, and other technical articles for the developer community.
Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
Who You Are
Bachelor’s degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.
Strong analysis fundamentals and troubleshooting skills.
Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
Ability to take ownership for customer success and drive customer satisfaction.
Ability to successfully manage your tasks and complete them in a timely manner.
Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
Willingness to learn new skills to support different technologies and adapt to business needs.
Strong ability to work with different cross-functional teams.
You have done at least two of the following activities:
Analyze traffic and packet flows using packet analyzer such as Wireshark
Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
Server virtualization using VMWare, MS Hyper-V
Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances
Experience troubleshooting moderately complex networks focused on routing, switching or wireless technologies.
Hands on experience (including but not limited) in:
L2 technologies (STP, VTP, LACP, PAGP, IGMP, ARP)
L3 technologies (IP addressing, OSPF, EIGRP, BGP, PBR, VRF, LISP, ISIS, PIM, MVPN, EVPN, CEF)
Wireless Technologies (HA, Flexconnect, Fabric Wireless, AP Management, Mobility, Guest Redirection)
Configure, implement, and troubleshoot API-based technologies
Programming skills in Python and scripting.
You have any of these certifications (not mandatory):
Cisco Devnet Associate
CCNP in any of the following technologies: Enterprise, Service Provider, Security or Data Center.
Any other industry related certification
You will be the front-line defense for Cisco’s Customers supporting our 24/7 business model. This may require you to potentially work an alternative shift schedule of 4x10 (Sunday, Monday, Tuesday, Wednesday) and or 3x12 (Thursday, Friday, Saturday), additional Weekend Day, etc.) In a rotational setup.
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.