Technical Consultation Engineer

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1390332

What You'll do

As Technical Consulting Engineer part of our CX Support Services, you will work on complex and in-depth networking problems requiring strong analytical, problem-solving, engineering, and communication skills. You will be responsible for driving the successful resolution of technical issues reported by customers and thinking of innovative ways to avoid issues in the future. The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with customers and internal partners.

Roles and Responsibilities

Provide 3rd level consultation to debug complex & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers.
Work on complex problems where analysis of situations requires in-depth evaluation of factors.
Provide systems/product training to customers, and giving towards building a knowledge base for customer support and internal partners.
Effectively craft and utilise complex lab setups to duplicate and solve problems, validate planned changes to software design.
Focal point for high impact, large enterprise account problem resolution related to their Data Centers.
Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
Interacts across Global TAC teams and development teams at peer level.
You will represent Cisco every day in every case, always thinking in the best interest of our Customers.


Who You'll Work With

CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The Data Centre Switching team works on complex, substantial issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are

Typically requires Bachelor's degree in a technical field or equivalent plus 8-10 years related Data Centre related experience.
CCIE - DC
In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products.
You should have good experience in Networking industry experience and knowledge of products and protocols.
You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies and related capabilities).
Data Center Layer 2 overlays for example VXLAN, EVPN
Layer 2 security features for example port security, MACsec, ACL, private VLANs
Layer 3 Overlay Protocols
Network management protocols for example PTP, NTP, DNS, DHCP
Experienced level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
A good understanding on ACI will be an added advantage
You can independently tackle problems in broad, sophisticated, and unique networks with mixed protocols in high end routing environments for our largest customers.
You will provide support to engineers from multiple teams as well as the field and aids them in problem resolution.
You are able to work on sophisticated and diverse problems where analysis requires imaginative and innovative troubleshooting.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Share