TECHNICAL CONSULTING ENGINEER
Location:Mexico City, Mexico
Area of InterestCustomer Experience
Why you'll love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
Who You'll Work With
The Customer Experience organization (CX), is one of Cisco's fastest growing teams. CX is a transformation that adopts to the customers reality. It is a philosophy that runs across the company and touches the customer at every step of the journey. CX is an evolving portfolio of services that align more with the customer's cycle. It's a team thats committed to helping customers achieve their outcome and measure their success.
The TAC SP Routing and Switching protocol team works on complex, challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team. Grow your skills in a dynamic , team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
What You'll Do
Cisco's Technical Services (TAC) is a team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco TAC provides live technical support through multiple channels, whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.
Who You Are
You will provide 2nd/3rd level technical support for Routing and Switching technologies (SP)
Apply your analytical skills and technical knowledge to solve product and network problems of moderate-high complexity.
You're happy to provide technology/product training and intellectual property material as required
You can act as focal point for large account network problem resolution.
You effectively utilize moderate to complex lab setups to recreate and solve problems
You will submit complete and correct bug reports in area of expertise.
Interacts across TAC teams and development teams at peer level.
You have proven crisis management and leadership skills
CCNA is a requirement or combo of certification and work experience.
You have strong analytical and troubleshooting skills across Cisco platforms.
You should have at least 2-3 years of Networking industry experience and knowledge, products and protocols
Proficiency in the following technologies: Routing protocols Switching, L2VPN, L3VPN, XR / XE / IOS,
You're able to resolve problems, figure out root cause, and deliver known solutions with a high level of customer satisfaction.
Typically requires Bachelor's degree in a technical field or equivalent plus 2-3 years related experience.
Advanced English fluency (written and oral) are required.
THIS POSITION WILL BE BASED IN MEXICO CITY.
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.