TAC Consulting Engineer CATC

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  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1442375

Meet the Team

At Cisco Technical Assistance Center (TAC), we deliver elite engineering services to customers across the globe. Our team specializes in diagnosing and resolving sophisticated network issues, ensuring the swift recovery of systems and services with precision and efficiency.

We operate in a dynamic, fast-paced environment where meeting Service Level Agreements (SLAs) is crucial. Collaboration is at the core of what we do — we work closely with cross-functional teams worldwide, including Customer Success Specialists, Solutions Architects, Network Engineers, Operational Managers, and Account Managers.

At Cisco TAC, we’re passionate about delivering outstanding customer experiences and encouraging an encouraging, growth-oriented environment for our employees. If you’re driven by innovation, thrive under pressure, and are eager to solve real-world technical challenges, we’d love to have you on our team.


Your Impact


This is more than just a technical role—it’s a chance to create a tangible impact on customers by solving real-world challenges. You’ll be exposed to the latest Cisco innovations, engage with some of the brightest minds in the industry, and continuously develop your skills through hands-on experience and industry-leading training programs. If you thrive in a fast-paced environment, enjoy taking on sophisticated problems, and are passionate about driving customer success, this role will keep you encouraged and challenged every day.

  • Drive technical support cases to timely and effective resolution, ensuring high levels of customer happiness and minimal business disruption.
  • Assist customers in recovering their network environments by applying deep technical expertise and industry standard methodologies.
  • Provide remote support with clear, timely, and professional communication throughout all stages of the case lifecycle.
  • Maintain active communication with customers, ensuring regular updates and timely responses in line with service expectations.

The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office.



Minimum Qualifications

  • Strong fix and problem-solving skills.
  • Experience working in an engineering-related role.
  • Understanding operating systems and their functionalities.

Preferred Qualifications

  • Bachelor’s degree or equivalent experience in computer systems, Networking, Mechatronics, or a related field.
  • Solid understanding of Linux and virtualization technologies.
  • Familiarity with cloud platforms and containerization technologies, such as AWS, Docker, and Kubernetes.
  • Certification or equivalent knowledge in networking concepts (e.g., CCNA or similar).


At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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